Head of Business Operations - Consumer
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of work
The team
Kraken’s Consumer business spans four of the company’s most critical and ambitious areas:
Trading: The Kraken App and retail web experience
Payments: Our new money app, Krak
Earn: Staking and other yield programs
Equities: Our growing platform for equities and tokenized equities
We’re building for the next generation of global retail users - people who want access, transparency, and control over their money and their markets. The Head of Business Operations is a key partner to the Head of Consumer, driving strategic clarity, operational excellence, and cross-functional execution across these pillars.
We’re looking for someone who thrives in ambiguity, connects dots across teams, and has the horsepower to own critical initiatives from 0 to 1. You’ll work side by side with the Head of Consumer and leadership across Product, Engineering, Compliance, Legal, Marketing, and more - helping turn strategy into action and action into impact.
The opportunity
Architect business reviews, operating rhythms, and internal forums that keep our fast-growing Consumer org aligned and focused.
Own and deliver high-priority, often undefined projects that span multiple teams - especially the work that doesn’t fit neatly into a single org.
Attend senior leadership meetings, monitor dashboards, review product plans - and act as a second brain to spot gaps, frame decisions, and move things forward.
Stand up and maintain systems for KPI tracking, business reporting, roadmap coordination, vendor ops, and software capitalization.
Partner with the Head of Consumer to identify, validate, and stand up new initiatives - from early concept to resourcing and initial execution. You’ll help shape the next generation of products beyond our current pillars.
Drive the creation of high-impact materials - from board updates to all-hands decks to strategic memos - that bring clarity and visibility to the work.
Be the first line of intake for external requests, triage them effectively, and ensure the right people are looped in or the work gets done directly.
Help us scale not just what we build, but how we build it. You’ll identify bottlenecks, optimize workflows, and embed continuous improvement into our operating model.
Skills you should HODL
5-7+ years in high-leverage roles (BizOps, Product Ops, Strategy, Consulting, or similar) with a track record of leading complex initiatives and driving outcomes.
Fluent in data, comfortable in ambiguity, and able to move fast while thinking clearly.
You communicate with clarity and influence, adapting your message for executives, individual contributors, and cross-functional stakeholders alike.
You’re highly organized and detail-driven, with a strong bias for follow-through and execution.
You don’t wait for a roadmap — you build it, adapt quickly, and keep moving with confidence.
You’re always looking for better ways to streamline operations, eliminate inefficiencies, scale what works, and institutionalize best practices.
You excel at working across product, engineering, legal, marketing, finance, and compliance — driving alignment without over-engineering process.
You believe deeply in Kraken’s mission to accelerate financial freedom and inclusion through crypto.
#LI-Remote #LI-KF1 #USEU
This job is accepting ongoing applications and there is no application deadline.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Stay in the know
About the job
Apply for this position
Head of Business Operations - Consumer
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of work
The team
Kraken’s Consumer business spans four of the company’s most critical and ambitious areas:
Trading: The Kraken App and retail web experience
Payments: Our new money app, Krak
Earn: Staking and other yield programs
Equities: Our growing platform for equities and tokenized equities
We’re building for the next generation of global retail users - people who want access, transparency, and control over their money and their markets. The Head of Business Operations is a key partner to the Head of Consumer, driving strategic clarity, operational excellence, and cross-functional execution across these pillars.
We’re looking for someone who thrives in ambiguity, connects dots across teams, and has the horsepower to own critical initiatives from 0 to 1. You’ll work side by side with the Head of Consumer and leadership across Product, Engineering, Compliance, Legal, Marketing, and more - helping turn strategy into action and action into impact.
The opportunity
Architect business reviews, operating rhythms, and internal forums that keep our fast-growing Consumer org aligned and focused.
Own and deliver high-priority, often undefined projects that span multiple teams - especially the work that doesn’t fit neatly into a single org.
Attend senior leadership meetings, monitor dashboards, review product plans - and act as a second brain to spot gaps, frame decisions, and move things forward.
Stand up and maintain systems for KPI tracking, business reporting, roadmap coordination, vendor ops, and software capitalization.
Partner with the Head of Consumer to identify, validate, and stand up new initiatives - from early concept to resourcing and initial execution. You’ll help shape the next generation of products beyond our current pillars.
Drive the creation of high-impact materials - from board updates to all-hands decks to strategic memos - that bring clarity and visibility to the work.
Be the first line of intake for external requests, triage them effectively, and ensure the right people are looped in or the work gets done directly.
Help us scale not just what we build, but how we build it. You’ll identify bottlenecks, optimize workflows, and embed continuous improvement into our operating model.
Skills you should HODL
5-7+ years in high-leverage roles (BizOps, Product Ops, Strategy, Consulting, or similar) with a track record of leading complex initiatives and driving outcomes.
Fluent in data, comfortable in ambiguity, and able to move fast while thinking clearly.
You communicate with clarity and influence, adapting your message for executives, individual contributors, and cross-functional stakeholders alike.
You’re highly organized and detail-driven, with a strong bias for follow-through and execution.
You don’t wait for a roadmap — you build it, adapt quickly, and keep moving with confidence.
You’re always looking for better ways to streamline operations, eliminate inefficiencies, scale what works, and institutionalize best practices.
You excel at working across product, engineering, legal, marketing, finance, and compliance — driving alignment without over-engineering process.
You believe deeply in Kraken’s mission to accelerate financial freedom and inclusion through crypto.
#LI-Remote #LI-KF1 #USEU
This job is accepting ongoing applications and there is no application deadline.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Stay in the know