Head of Accreditations & Retention
Company Description
Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.
At Insights, we help people understand themselves and others so they can make positive change. Our global practitioner network delivers transformational learning experiences powered by our flagship tool, Insights Discovery. As we scale our impact, we’re investing in the systems, strategies, and people that enable our practitioners to thrive.
Accreditations & Retention own the practitioner lifecycle from entry to ongoing credentialing. By managing accreditations and expanding structured learning pathways, we help practitioners gain confidence, credibility and loyalty. The focus is on the process, structure and commercial retention, ensuring every practitioner is onboarded, credentialed and set up for long term success.
Job Description
The Opportunity
We’re seeking a visionary and commercially focused Head of Accreditations and Retention to lead a global department responsible for credentialing strategy, practitioner lifecycle optimisation, and commercial growth. This role is pivotal in shaping how we deliver and scale accreditation, licensing, and retention processes across our global network — turning practitioner enthusiasm into long-term engagement and measurable business success.
You’ll be the strategic connector across geographies and functions, aligning Community Activation, Product & Innovation, Sales, and Customer Success to create a seamless, high-impact practitioner journey. From operational excellence to loyalty programmes, you’ll drive initiatives that elevate practitioner experience and lifetime value.
What you'll do
Accreditation Strategy & Delivery
Own and evolve the global strategy for Insights Discovery Accreditation (IDA) operations
Lead Faculty and Associate Consultant (AC) quality assurance, partnering with Community Activation to drive continuous improvement
Collaborate with Sales and Marketing to maximise fill rates, minimise cancellations, and boost practitioner conversion
Monitor IDA pipeline performance and shape delivery approaches to meet commercial targets
Practitioner Retention & Licence Renewal
Design a global retention strategy that transforms renewal into a value-led experience
Create high-impact post-accreditation engagement strategies that drive retention and commercial outcomes
Embed structured learning and compliance elements into scalable renewal workflows
Commercial Data & Operational Excellence
Define the strategic framework for practitioner data across engagement, licensing, and value
Champion operational clarity and excellence across the lifecycle
Ensure all processes support upsell, cross-sell, and renewal outcomes
Micro-Credentials & Product Diversification
Partner with Product & Innovation to operationalise CPD pathways and digital credentials
Lead the commercial rollout of new credentialing products and technologies
Loyalty & Progression Programmes
Design and embed practitioner progression models (e.g., bronze/silver/gold tiers) linked to engagement and commercial goals
Cross-Functional Leadership
Act as the senior matrix connector across global teams
Model best practice in cross-functional collaboration and shared accountability
What Success Looks Like
Increased IDA fill rates and practitioner growth
Higher licence renewal rates and revenue
Strong engagement within the first 90 days post-accreditation
Successful launch of micro-credentials and CPD pathways
Accurate, actionable practitioner data to inform strategy
High NPS and satisfaction across delivery experiences
Clear, aligned global strategy with strong stakeholder confidence
Qualifications
What you'll bring
Proven leadership in credentialing, licensing, or customer lifecycle strategy within learning, SaaS, or B2B environments
Expertise in operational excellence, data strategy, and commercial optimisation
Experience with digital credentialing tools and loyalty frameworks
Skilled in matrix leadership and stakeholder engagement across global functions
Strategic mindset with a builder’s energy and a bias for action
How you'll show up
Commercially focused and growth-oriented
Strategic and future-facing
Insightful and data-led
Collaborative and pragmatic
Matrix-minded and globally fluent
Additional Information
Benefits:
• 37 days holidays • Annual Bonus • Private Medical Insurance/BUPA Menopause Plan • Income Protection • Pension Plan • Health Cash Plan • Life Assurance • Electric Car Scheme • Gym-flex • Employee Giving • My Advantage – Employee Discounts • Critical Illness cover • Employee Assistance Program • Holiday purchase option • Flexible working
Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/
Head of Accreditations & Retention
Company Description
Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.
At Insights, we help people understand themselves and others so they can make positive change. Our global practitioner network delivers transformational learning experiences powered by our flagship tool, Insights Discovery. As we scale our impact, we’re investing in the systems, strategies, and people that enable our practitioners to thrive.
Accreditations & Retention own the practitioner lifecycle from entry to ongoing credentialing. By managing accreditations and expanding structured learning pathways, we help practitioners gain confidence, credibility and loyalty. The focus is on the process, structure and commercial retention, ensuring every practitioner is onboarded, credentialed and set up for long term success.
Job Description
The Opportunity
We’re seeking a visionary and commercially focused Head of Accreditations and Retention to lead a global department responsible for credentialing strategy, practitioner lifecycle optimisation, and commercial growth. This role is pivotal in shaping how we deliver and scale accreditation, licensing, and retention processes across our global network — turning practitioner enthusiasm into long-term engagement and measurable business success.
You’ll be the strategic connector across geographies and functions, aligning Community Activation, Product & Innovation, Sales, and Customer Success to create a seamless, high-impact practitioner journey. From operational excellence to loyalty programmes, you’ll drive initiatives that elevate practitioner experience and lifetime value.
What you'll do
Accreditation Strategy & Delivery
Own and evolve the global strategy for Insights Discovery Accreditation (IDA) operations
Lead Faculty and Associate Consultant (AC) quality assurance, partnering with Community Activation to drive continuous improvement
Collaborate with Sales and Marketing to maximise fill rates, minimise cancellations, and boost practitioner conversion
Monitor IDA pipeline performance and shape delivery approaches to meet commercial targets
Practitioner Retention & Licence Renewal
Design a global retention strategy that transforms renewal into a value-led experience
Create high-impact post-accreditation engagement strategies that drive retention and commercial outcomes
Embed structured learning and compliance elements into scalable renewal workflows
Commercial Data & Operational Excellence
Define the strategic framework for practitioner data across engagement, licensing, and value
Champion operational clarity and excellence across the lifecycle
Ensure all processes support upsell, cross-sell, and renewal outcomes
Micro-Credentials & Product Diversification
Partner with Product & Innovation to operationalise CPD pathways and digital credentials
Lead the commercial rollout of new credentialing products and technologies
Loyalty & Progression Programmes
Design and embed practitioner progression models (e.g., bronze/silver/gold tiers) linked to engagement and commercial goals
Cross-Functional Leadership
Act as the senior matrix connector across global teams
Model best practice in cross-functional collaboration and shared accountability
What Success Looks Like
Increased IDA fill rates and practitioner growth
Higher licence renewal rates and revenue
Strong engagement within the first 90 days post-accreditation
Successful launch of micro-credentials and CPD pathways
Accurate, actionable practitioner data to inform strategy
High NPS and satisfaction across delivery experiences
Clear, aligned global strategy with strong stakeholder confidence
Qualifications
What you'll bring
Proven leadership in credentialing, licensing, or customer lifecycle strategy within learning, SaaS, or B2B environments
Expertise in operational excellence, data strategy, and commercial optimisation
Experience with digital credentialing tools and loyalty frameworks
Skilled in matrix leadership and stakeholder engagement across global functions
Strategic mindset with a builder’s energy and a bias for action
How you'll show up
Commercially focused and growth-oriented
Strategic and future-facing
Insightful and data-led
Collaborative and pragmatic
Matrix-minded and globally fluent
Additional Information
Benefits:
• 37 days holidays • Annual Bonus • Private Medical Insurance/BUPA Menopause Plan • Income Protection • Pension Plan • Health Cash Plan • Life Assurance • Electric Car Scheme • Gym-flex • Employee Giving • My Advantage – Employee Discounts • Critical Illness cover • Employee Assistance Program • Holiday purchase option • Flexible working
Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/