Hardware Program Manager - Card Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe builds economic infrastructure for the internet. We’re moving beyond payments and “up the stack” to help our users run their businesses more effectively. Issuing is a platform for businesses to launch virtual and physical card programs, and the Issuing Card Operations team is responsible for delivering best-in-class operations for our physical cards so that our users have a delightful and seamless experience.

What you'll do

We’re searching for someone to lead our day-to-day operations and build the future of our physical card product. This means you’ll manage supplier relationships while driving continuous process improvement. You’ll build new processes, both with our vendors and internally, and you’ll lead projects that deliver scale and efficiency, like implementing ERP solutions. You’ll be a valued partner to our Product, Engineering and Go-to-Market teams to ensure that our operations bolster our card product and support our users’ needs.

Responsibilities

• Own the relationships with manufacturers and logistics partners

• Build new processes and optimize existing processes along the supply chain

• Drive continuous improvement in supply chain metrics

• Manage S&OP process and drive resolution of shortages and delays

• Lead the expansion of our supply chain into new countries

• Lead the implementation of ERP systems and other value-add tools

• Work closely with Stripe users to launch their physical card programs 

• Identify and lead new opportunities to improve our operations

• Develop our product to support further card customization at scale

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, we encourage you to apply! The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of supply chain, manufacturing or physical goods operations experience

• Experience working with manufacturers or physical good suppliers

• Excitement for building new processes and working in a scrappy environment

• Ability to operate autonomously and comfort with ambiguity

• Strong stakeholder management; strong written and verbal communication skills

• Proclivity for data-driven decision-making and strong analytic skills

• Ability to think strategically, articulate tradeoffs of decisions and propose solutions

• Results-driven with a strong sense of process and a knack for standardization

• Can-do attitude and ability to juggle multiple priorities simultaneously 

• Proven track record for working well across teams and with external partners

• 30% willingness to travel to suppliers

Preferred qualifications

• Experience with Card Production & Personalization

• Experience working with Product and Engineering 

• Experience working directly with customers

• Experience working on a technical product

• Experience working with Excel and Tableau

• SQL experience, a plus