Global Support Manager (English language)

MGID is a global advertising platform helping brands reach unique local audiences at scale. In MGID we empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we’re creating unique technologies and with your help, we are looking to aim even higher.

We're seeking a Global Support Manager who will be responsible for working with our clients, assisting them with their requests, and ensuring they are satisfied with our services.

What You'll Do:

— Work with clients’ requests via email, tickets and messengers;

— Work on moderation of the websites according to the rules and requirements;

— Analyze the performance of the ads and provide suggestions on ad campaign optimization;

— Work on retention and increasing of clients’ loyalty;

— Work on individual tasks and team projects;

— Working with CRMs; Admin panels;

— Working on transferring clients to/from Success managers;

— Working on optimization of ad campaigns and upsell of clients;

— Support existing clients;

— Helping with KnowledgeBase for PT language Pages;

— Working on the requests from potential clients or current partners on Forums/TG channels/Facebook.

Who you are:

— Interest in Native Advertising, with no prior experience in the field required;

— Interest in online advertising, the edtech market, and technologies;

— Ability to handle a large volume of information;

— Fast learner with the ability to adapt quickly;

— Quick reaction to market changes;

— Strong analytical and communication skills;

— Ability to meet deadlines and work effectively in a team;

— Capability to handle clients' complaints and issues;

— Experience in communicating with foreign customers is advantageous;

— Higher education, preferably a Bachelor's Degree in fields such as Philology, Marketing, International Relations, International Business, or a related field. Current university students in their final year are also encouraged to apply.

Languages proficiency:

— Fluent English;

— Other languages will be a plus.

MGID is an awesome place to work for those who share results-driven culture, passion for AdTech, innovation, and human focus. We set ambitious goals, approach challenges with enthusiasm, and value honesty, transparency, and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values, we create a culture of excellence, creativity, and empathy. We are proud to be an equal opportunity employer. Join us and unleash your full potential in a fun and rewarding environment! Let's create better together.