Global Study Operations Supervisor ( SMART Database Loading )

The Global Study Operations group within Labcorp’s Central Labs Services Global Project Management team is seeking a Supervisor to lead the SMART Database Loading team.

In this position, you will lead a high-performing technical team, maintaining rigorous standards in database design, promoting timely and accurate processing of patient samples through internal systems to their final destination.  Candidates with a technical mindset and experience using internal tools such as Realm SMART functions, Study Definition, and Zavacor are strongly preferred.

This is a remote opportunity and can be located anywhere in the US.

Responsibilities:

• Supervise the day-to-day operations of the assigned customer or functional team members:

  • Ensure appropriate resource allocation to successfully implement and execute project plans.

  • Manage workload balance within assigned teams and participate in resource management across global teams.

  • Ensure consistent implementation, use, and review of SOPs.

  • Coordinate and monitor progress to ensure the achievement of team goals.

  • Implement, monitor, and report performance metrics and take corrective action when appropriate.

  • Effective and timely adherence to management communications, meetings and procedures.

  • Participate in departmental strategy execution.

• Grow and develop your team including:

  • Ensure the development of a competent workforce to meet growth plans within budget.

  • Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.

  • Complete thorough, timely, and well-documented performance evaluations.

  • Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.

• Instill and manage a culture of continuous improvement, quality, and productivity:

  • Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.

  • Ensure issues are documented and leveraged to prevent repeated occurrence.

  • Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.

  • Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.

• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:

  • Ensure best practices are applied within the team regarding budget and risk management.

  • Ensure systems are updated to accurately reflect workload, timelines, etc.

  • Lead client relationship activities; adapt depending on specific client needs.

  • Ensure management of team and/or customer milestones and proactive communication with customers.

  • Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.

  • Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.

• Effectively collaborate with others and work across boundaries as necessary:

  • Assist leadership in managing and supervising the day-to-day operations of the team.

  • Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.

  • Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.

• Other duties as assigned.

Experience Requirements:

• 3+ years of relevant experience

• At least 1 year of leadership experience

• Knowledge or experience in technical design and/or internal applications i.e. SMART, Study Definition, Zavacor

• Excellent written, verbal, and interpersonal skills

• Strong planning, organizational, and problem-solving ability

• Proven record of driving continuous improvement

• Demonstrated high degree of initiative and ability to work collaboratively

• Demonstrated experience in team building, influencing, and conflict resolution

• Strong change management skills

Education Requirements:

• Minimum Required: High School Diploma

• Preferred: University Degree

Application Window: Open through the end of the day 10/15/2025.

Pay Range: 90-130K per annum

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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