Field Services Manager
Directly manage permanent onsite teams and remote employees across multiple locations. Provide coaching, mentoring, and professional development opportunities to enhance team performance. Ensure proper staffing, including recruitment, onboarding, and cross-training to maintain operational flexibility and efficiency. Conduct regular one-on-ones and performance reviews, fostering a culture of accountability and growth. Bachelor's degree in business, Operations Management, Engineering, or a related field or Minimum of 7-10 years of experience managing onsite teams, remote teams, or equivalent operations, with a focus on customer-facing roles. Experience leading ISO9001, 17025 accreditations, ANZ540.1, AS9100 and other audits. Strong leadership skills with a proven ability to manage diverse teams and drive results in a fast-paced environment. Excellent communication and interpersonal skills to engage effectively with customers, team members, and stakeholders. Experience with operational tools and systems, such as Gage, Microsoft Dynamics, Microsoft office or similar platforms. Strong analytical skills and experience in process improvement methodologies (Lean, Six Sigma, etc.). Ability to travel up to 30% of the time, including to customer sites and corporate meetings. Experience in calibration, metrology, or a related technical industry. Proven ability to lead Kaizen events and champion 5S or similar initiatives. Familiarity with managing multi-million-dollar accounts or large-scale customer operations. Manage key performance indicators (KPIs), including turnaround times, quality metrics, and customer satisfaction scores. Collaborate with support teams to resolve technical challenges and resource constraints promptly. Collaborate with teams to ensure quality standards are met in line with ISO9001, 17025 accreditations, ANZ540.1, AS9100 and other auditing bodies. Develop and execute strategic plans for assigned regions, aligning with organizational goals and customer priorities. Analyze operational data to identify trends, opportunities, and areas for improvement. Prepare detailed reports for leadership and customers, highlighting accomplishments, challenges, and future initiatives. Collaborate closely with commercial partners to identify growth opportunities
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Field Services Manager
Directly manage permanent onsite teams and remote employees across multiple locations. Provide coaching, mentoring, and professional development opportunities to enhance team performance. Ensure proper staffing, including recruitment, onboarding, and cross-training to maintain operational flexibility and efficiency. Conduct regular one-on-ones and performance reviews, fostering a culture of accountability and growth. Bachelor's degree in business, Operations Management, Engineering, or a related field or Minimum of 7-10 years of experience managing onsite teams, remote teams, or equivalent operations, with a focus on customer-facing roles. Experience leading ISO9001, 17025 accreditations, ANZ540.1, AS9100 and other audits. Strong leadership skills with a proven ability to manage diverse teams and drive results in a fast-paced environment. Excellent communication and interpersonal skills to engage effectively with customers, team members, and stakeholders. Experience with operational tools and systems, such as Gage, Microsoft Dynamics, Microsoft office or similar platforms. Strong analytical skills and experience in process improvement methodologies (Lean, Six Sigma, etc.). Ability to travel up to 30% of the time, including to customer sites and corporate meetings. Experience in calibration, metrology, or a related technical industry. Proven ability to lead Kaizen events and champion 5S or similar initiatives. Familiarity with managing multi-million-dollar accounts or large-scale customer operations. Manage key performance indicators (KPIs), including turnaround times, quality metrics, and customer satisfaction scores. Collaborate with support teams to resolve technical challenges and resource constraints promptly. Collaborate with teams to ensure quality standards are met in line with ISO9001, 17025 accreditations, ANZ540.1, AS9100 and other auditing bodies. Develop and execute strategic plans for assigned regions, aligning with organizational goals and customer priorities. Analyze operational data to identify trends, opportunities, and areas for improvement. Prepare detailed reports for leadership and customers, highlighting accomplishments, challenges, and future initiatives. Collaborate closely with commercial partners to identify growth opportunities