Expert Support Specialist
About the Role
We’re looking for a friendly, detail-oriented, and proactive Expert Support Specialist to join our team and act as the primary point of contact for our Expert community. In this role, you’ll provide thoughtful, timely, and high-quality support to Experts who power our platform. You’ll help resolve a wide range of issues—from technical glitches and account setup to workflow guidance and earnings questions—through our Zendesk ticketing system.
This is more than just a support role. You’ll be a trusted partner and guide for our Experts, ensuring they feel heard, supported, and empowered in their work. You’ll also play a key role in maintaining the integrity of our marketplace by ensuring compliance with policies and escalating concerns appropriately.
What You’ll Do
Be the go-to support liaison for Experts, delivering solutions and guidance with empathy and efficiency.
Provide prompt and professional responses to inquiries through our Zendesk ticketing platform.
Troubleshoot and resolve issues related to earnings, workflows, policies, tools, account setup, profile updates, and platform functionality.
Maintain confidentiality while handling sensitive personal information and marketplace data.
Accurately log and track all interactions, escalating or redirecting issues per defined protocols.
Build strong rapport with Experts and contribute to a positive and helpful support experience.
Collaborate with internal teams to ensure smooth issue resolution and share insights that improve the overall Expert experience.
What We’re Looking For
Excellent verbal and written English communication skills with a friendly, customer-first approach.
1+ year of experience in a customer support or service role, ideally supporting professionals or users in a digital marketplace.
Proficiency with CRM/ticketing systems (e.g., Zendesk, Salesforce).
Highly organized and detail-oriented with a knack for solving problems efficiently and empathetically.
Reliable and self-motivated, with the ability to work independently during overnight hours.
Strong sense of accountability, confidentiality, and ownership.
Proficient in Microsoft Office and comfortable navigating online tools and platforms.
1+ year in a technical support environment.
Basic knowledge of HTML, CSS, or other web technologies.
Expert Support Specialist
About the Role
We’re looking for a friendly, detail-oriented, and proactive Expert Support Specialist to join our team and act as the primary point of contact for our Expert community. In this role, you’ll provide thoughtful, timely, and high-quality support to Experts who power our platform. You’ll help resolve a wide range of issues—from technical glitches and account setup to workflow guidance and earnings questions—through our Zendesk ticketing system.
This is more than just a support role. You’ll be a trusted partner and guide for our Experts, ensuring they feel heard, supported, and empowered in their work. You’ll also play a key role in maintaining the integrity of our marketplace by ensuring compliance with policies and escalating concerns appropriately.
What You’ll Do
Be the go-to support liaison for Experts, delivering solutions and guidance with empathy and efficiency.
Provide prompt and professional responses to inquiries through our Zendesk ticketing platform.
Troubleshoot and resolve issues related to earnings, workflows, policies, tools, account setup, profile updates, and platform functionality.
Maintain confidentiality while handling sensitive personal information and marketplace data.
Accurately log and track all interactions, escalating or redirecting issues per defined protocols.
Build strong rapport with Experts and contribute to a positive and helpful support experience.
Collaborate with internal teams to ensure smooth issue resolution and share insights that improve the overall Expert experience.
What We’re Looking For
Excellent verbal and written English communication skills with a friendly, customer-first approach.
1+ year of experience in a customer support or service role, ideally supporting professionals or users in a digital marketplace.
Proficiency with CRM/ticketing systems (e.g., Zendesk, Salesforce).
Highly organized and detail-oriented with a knack for solving problems efficiently and empathetically.
Reliable and self-motivated, with the ability to work independently during overnight hours.
Strong sense of accountability, confidentiality, and ownership.
Proficient in Microsoft Office and comfortable navigating online tools and platforms.
1+ year in a technical support environment.
Basic knowledge of HTML, CSS, or other web technologies.