Experienced Account Manager for B2B SaaS
We're Chargeback.io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.
In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly. Word of mouth is our top source of new business, and you’ll be the main driver of it.
What You’ll Do
Be the primary point of contact for customers from day one
Provide onboarding and ongoing support via chat, email, phone, and video calls
Troubleshoot common platform issues and escalate when needed
Build long-term, trust-based relationships. Many clients stay with us for years
Identify client pain points and actively work to improve their experience
This is a relational role, not transactional. We’re seeking someone who can build deep client relationships and loves making customers feel heard, helped, and valued. Even when they can be demanding.
What You’ll Need
2+ years in B2B SaaS or fintech account management
Fluent English (spoken and written)
Quick thinking and problem-solving skills
Excellent communication: clear, kind, and confident
We’re not here to micromanage. You’ll have the freedom to lead and the responsibility to deliver.
You’ll join a lean team, work independently and remotely, and play a key role in helping our clients succeed and grow.
Next steps
Think this role could be a fit? Send us a quick video showing your face and answering:
Who you are: your name, where you live, and a bit about your background.
What excites you about this role?
Why you would be a great fit.
One achievement you are proud of.
What you like to do outside of work.
We are early in our journey and are looking for people who are ready to make an impact from day one. We look forward to seeing your video.
About the job
Apply for this position
Experienced Account Manager for B2B SaaS
We're Chargeback.io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.
In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly. Word of mouth is our top source of new business, and you’ll be the main driver of it.
What You’ll Do
Be the primary point of contact for customers from day one
Provide onboarding and ongoing support via chat, email, phone, and video calls
Troubleshoot common platform issues and escalate when needed
Build long-term, trust-based relationships. Many clients stay with us for years
Identify client pain points and actively work to improve their experience
This is a relational role, not transactional. We’re seeking someone who can build deep client relationships and loves making customers feel heard, helped, and valued. Even when they can be demanding.
What You’ll Need
2+ years in B2B SaaS or fintech account management
Fluent English (spoken and written)
Quick thinking and problem-solving skills
Excellent communication: clear, kind, and confident
We’re not here to micromanage. You’ll have the freedom to lead and the responsibility to deliver.
You’ll join a lean team, work independently and remotely, and play a key role in helping our clients succeed and grow.
Next steps
Think this role could be a fit? Send us a quick video showing your face and answering:
Who you are: your name, where you live, and a bit about your background.
What excites you about this role?
Why you would be a great fit.
One achievement you are proud of.
What you like to do outside of work.
We are early in our journey and are looking for people who are ready to make an impact from day one. We look forward to seeing your video.