Experience Designer - Learning & People Development

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Talent team supports our employees across the globe in a variety of ways, including supporting the development of our people’s skills and capabilities so they can do the best work of their lives at Netflix.  We believe that the responsibility for the growth and development of our employees and leaders is shared between Netflix and all our employees.

Our Talent Management team’s exciting challenge and opportunity is to help increase talent density faster than business complexity. We do this through high-impact tools and experiences unique to Netflix that unlock the capabilities of our stunning colleagues. We are hiring an Experience Designer to support our global learning experiences.

An Experience Designer blends adult learning theory with diverse design disciplines to translate business objectives into observable behaviors that strengthen our culture and enhance employee capabilities. With design thinking as their guide, they define problems, identify needs, ideate, test, and deliver flexible, global solutions. This is a full-time position that will be part of the Learning & People Development team, US-based remote. 

Responsibilities

Responsibilities include, but aren’t limited to -  

• Partner with Strategy Design to define desired business outcomes and draft problem statements explaining who is affected, how, and why.

• Lead needs analysis to identify skill gaps and proactively seek stakeholder input to define user/project outcomes.

• Identify, draft, and present design options that offer creative, accessible, and inclusive experiences.

• Produce high-quality, engaging, human-centered learning experiences, including a mix of digital learning and live practice opportunities.

• Direct and guide internal and external Subject Matter Experts in developing new content and contextualizing existing content.

• Collaborate with Strategy Design and PM&O to ensure seamless development and delivery.

• Conduct ongoing content quality reviews with Strategy Design and PM&O to evaluate and refine the relevancy, efficacy, impact, and scalability of learning solutions.

• Revise content based on learner feedback, stakeholder needs, and best practices and research in adult learning theory.

Requirements for the Role

We are looking for someone who - 

• Is customer-focused and passionate about design

  • You empathize with and understand user concerns

  • You focus on delivering exceptional learning experiences for them

  • You work collaboratively with different teams to create seamless learning experiences

• Stays organized and has a high level of attention to detail and accuracy

  • You focus on details and accuracy; ensuring every button, link, and piece of content is in its right place for a frictionless user experience

  • You manage time well – effectively prioritize work, and design scalable and efficient workflows

• Effectively collaborates

  • You are a selfless team player

  • You are open to and respectful of different working styles

  • You welcome diverse perspectives and are open to feedback

  • You bring others along with you as you work on projects and suggest design modifications to enhance the user experience

  • You understand intra-team dependencies and reliably meet deadlines to ensure all team members receive deliverables in a timely and efficient manner

• Thrives in a fast-paced environment and navigates ambiguity well

  • You self-manage, take initiative, and work independently in an ever-evolving, fast-paced environment

  • You stay flexible and adapt quickly as situations change

  • You learn and introduce new tools or design strategies

• Thinks creatively and outside of the box

  • You are resourceful and can think of creative solutions for problems without easy and straightforward answers

  • You find innovative ways to resolve unique user or stakeholder issues

• Holds a growth mindset

  • You’re someone who is curious and excited to learn and grow on our team

Preferred Experience

• 8+ years of experience designing learning solutions and associated content 

• Experience working within an agile and design-thinking model 

• Familiar with human-centered design: desirability [what people need];  viability [what the business needs]; feasibility [the format needed to deliver] 

• Excellent influence, presentation, project management, and communication skills

• Experience collaborating with business leaders and subject matter experts to design innovative learning solutions

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $80,000 - $280,000

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.