Enterprise Resource Planning Administrator

Enterprise Resource Planning Administrator

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Click to learn more about ATS

Summary:

The Enterprise Resource Planning Administrator will be performing activities associated with our enterprise business systems, compliance objectives, and application integrations. This position requires excellent troubleshooting and communication skills as a point of contact with business process owners to develop and document requirements, as well as facilitating top level customer service to the ATS business.

Responsibilities:

• Maintain and administer permissions, security roles and approval workflows.
• Testing, validation, deployment, and documentation of software updates.
• Perform permission level access reviews and mitigate any segregation of duty conflicts.
• Support financial and operational reporting systems.
• Perform health checks and monitoring services of application issues and ensures reliable performance of ERP system.
• Develop and maintain all administrative and system configuration documentation following Change Management standards.
• Work with process owners to develop new capabilities and refine existing processes.
• Batch job exception handling, maintenance and monitoring.
• Analyze reported technical requests and provide recommended actions for resolving issues or support with knowledge gap.
• Administrative security assistance, such as adding new users, creating new users' groups and removing users.
• Provide support to those new to the platform and develop their skills and capabilities.
• Develop user training materials and deliver end user training as required.
• Investigate feature requests and new application features, understand software functionality and recommend appropriate solutions to drive business effectiveness and efficiency.
• Document and assist users in defining business requirements, process maps and use cases.
• Develop technical and functional specification for requested changes if no standard solutions exist.
• Conduct quality assurance, acceptance testing and debugging of any new customizations or integrations.
• Analyze, diagnose, and resolve issues with existing customizations, custom reports, interfaces and integrations.
• Eliminate Customizations as standard solutions become available.

Qualifications:

• Bachelors degree and 5+ years of ERP design, implementation, and support.
• 5+ years of application end user support.
• Experience administering Microsoft Dynamics 365 preferred.
• Strong written and verbal communication skills.
• Effective organizational, time management, and prioritization skills.
• Ability to troubleshoot complex technical issues and investigate independently.
• Governance, risk management, and compliance experience.
• Self-motivated and clearly focused on the tasks assigned.
• Ability to multi-task and adapt to changes quickly.

Competencies:

• Judgement and Decision Making
• Communications
• Customer Focus

Physical Demands and Working Conditions:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

Development and Training:

• Development is at the core of what we do and ATS is committed to providing our employees with the opportunity to expand their skillsets. You'll be given the resources and mentorship you need to succeed in a company committed to education, development and organic growth.

• Medical, dental, prescription, vision, life and disability insurance and a flexible spending account - save money pre-tax for eligible medical expenses
• Employee Assistance Program and Comprehensive Wellness Program
• 401(k) Retirement Savings Plan with company match - to prepare for your future
• Extensive Safety Training, New Hire Orientation, Continuous Learning and Development programs and Tuition Reimbursement
• Paid Holidays and Vacation Time - encouraging work-life balance