Enrollments Specialist
About Us
Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.
At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.
Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
About the Role
We are looking for an Enrollments Specialist to join our growing RCM Operations team. This role is critical in ensuring our psychiatry practices can seamlessly receive electronic payments through our O360 billing platform. As an Enrollments Specialist, you will report directly to our Director of RCM and serve as the technical expert for payer enrollment processes, ensuring practices are properly configured for ERA and EFT capabilities.
What you'll do
Perform all electronic EDI payer enrollment tasks required to set practices up on the O360 system for ERAs and EFTs
Work extensively in our systems to complete enrollment configurations, validate settings, and ensure successful implementation
Navigate and complete enrollment-related tasks across various commercial and government payer portals
Communicate with customers to gather payer portal credentials, enrollment forms, banking information, and other required documentation
Partner with Implementation, Practice Operations, and Customer Support teams to provide enrollment status updates and align timelines with go-live schedules
Escalate complex enrollment issues or delays to the appropriate account owners and leadership
Track enrollment progress across multiple practices and maintain detailed documentation of payer-specific requirements
Contribute to process improvements and help build an internal knowledge base for enrollment best practices
What we're looking for
Excellent English skills, both written and spoken
Ability to work Philippine business hours with overlap for US time zones as needed
2+ years of experience performing EDI payer enrollments, specifically ERA/EFT setup
Strong proficiency with athenahealth or similar practice management systems
Experience navigating major payer portals (Availity, Navinet, PayerCompass, PECOS etc.)
Exceptional attention to detail with the ability to manage multiple enrollment projects simultaneously
Strong customer service orientation with patience for working with practice staff of varying technical abilities
Problem-solving mindset with the ability to research and resolve payer-specific requirements
Nice to haves
Experience with mental health or psychiatry practice billing
Experience with project management tools (Notion, Intercom, GuideCX or similar)
About the job
Apply for this position
Enrollments Specialist
About Us
Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.
At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.
Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
About the Role
We are looking for an Enrollments Specialist to join our growing RCM Operations team. This role is critical in ensuring our psychiatry practices can seamlessly receive electronic payments through our O360 billing platform. As an Enrollments Specialist, you will report directly to our Director of RCM and serve as the technical expert for payer enrollment processes, ensuring practices are properly configured for ERA and EFT capabilities.
What you'll do
Perform all electronic EDI payer enrollment tasks required to set practices up on the O360 system for ERAs and EFTs
Work extensively in our systems to complete enrollment configurations, validate settings, and ensure successful implementation
Navigate and complete enrollment-related tasks across various commercial and government payer portals
Communicate with customers to gather payer portal credentials, enrollment forms, banking information, and other required documentation
Partner with Implementation, Practice Operations, and Customer Support teams to provide enrollment status updates and align timelines with go-live schedules
Escalate complex enrollment issues or delays to the appropriate account owners and leadership
Track enrollment progress across multiple practices and maintain detailed documentation of payer-specific requirements
Contribute to process improvements and help build an internal knowledge base for enrollment best practices
What we're looking for
Excellent English skills, both written and spoken
Ability to work Philippine business hours with overlap for US time zones as needed
2+ years of experience performing EDI payer enrollments, specifically ERA/EFT setup
Strong proficiency with athenahealth or similar practice management systems
Experience navigating major payer portals (Availity, Navinet, PayerCompass, PECOS etc.)
Exceptional attention to detail with the ability to manage multiple enrollment projects simultaneously
Strong customer service orientation with patience for working with practice staff of varying technical abilities
Problem-solving mindset with the ability to research and resolve payer-specific requirements
Nice to haves
Experience with mental health or psychiatry practice billing
Experience with project management tools (Notion, Intercom, GuideCX or similar)