Engagement Manager

About the role

We are seeking an experienced Engagement Manager to join our Professional Services team. This is an exciting opportunity to work with industry-leading customers and partners, and to build quantum optimization solutions powered by the most advanced quantum computer in the world. 

Reporting directly to the Director of Professional Services, you will serve as the primary liaison between D-Wave and its clients, cultivating and maintaining strong relationships. You will oversee customer engagements, manage expectations, and ensure the successful delivery of services, all while aligning client needs with the company’s strategic goals. Your role will be instrumental in driving the successful deployment of quantum optimization solutions, facilitating seamless communication, and fostering long-term, productive partnerships. 

The Engagement Manager will play a key role in external sales calls, collaborating with both internal teams and customers to develop tailored professional services proposals for quantum optimization solutions. This strategic position involves cultivating strong relationships with major clients and key strategic partners, including large application software companies and consulting firms. 

What you'll do

• Establish and nurture strong relationships with clients, understanding their needs and priorities to tailor quantum optimization solutions effectively and setting and managing customer expectations 

• Lead project execution from initiation to completion, ensuring timely delivery and adherence to project scope and budget 

• Develop financial business cases to justify the value of our Quantum Optimization solutions 

• Serve as the primary liaison between clients and internal teams, ensuring clear communication, addressing concerns efficiently, and managing expectations 

• Coordinate communication and executive reviews with customers' and D-Wave executive sponsors 

• Collaborate with cross-functional teams within D-Wave to ensure smooth project execution and alignment with client requirements 

• Identify opportunities to expand existing client relationships and generate new business through upselling or cross-selling opportunities 

• Monitor project progress, proactively identify potential risks, and implement corrective actions to ensure successful outcomes and to maintain client satisfaction 

• Prepare regular reports for clients detailing project status, key metrics  

• Participate in sales calls with industry-leading customers and develop proposals and statements of work 

• Translate client needs into actionable requirements for internal product teams, advocating the customer’s perspective for provisioning activities  

About You

• Bachelor’s degree, Agile/Scrum certification, or equivalent education and experience   

• 7+ years professional experience successfully consulting and/or leading delivery of complex software development projects at large scale 

• Ability to clearly articulate complex information to both technical and non-technical audiences 

• Strong interpersonal skills to build rapport and trust with clients at all levels 

• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines 

• Understand client needs and develop tailored solutions that align with business objectives 

• Proven ability to lead, mentor, and empower internal teams by providing clear direction, removing obstacles, and fostering a collaborative environment to drive successful project outcomes 

• Demonstrated expertise in optimization solutions.  Ability to identify and resolve issues proactively, effectively navigating challenges with clients. 

• Excellent verbal and written communication skills, including sales presentations, project steering committee presentations, and providing partner updates 

• Experience working in many industries and learning new domains, while adding business value 

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.

• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.

• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.

• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will explain our total rewards package (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level.   

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark.

Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.