Employee Relations Manager (ERM)

Role Overview

The Employee Relations Manager for the APAC region serves as the primary liaison between employees and the organization, ensuring compliance with local employment laws, fostering positive employee relations, and supporting HR operations across multiple APAC countries including the Philippines, Japan, Malaysia, and Hong Kong. This role reports directly to Head of HR and collaborates closely with Operations, Payroll, HR Business Partners, HR Operations team and other ERMs globally to align on compliance frameworks and HR initiatives. The ERM also plays a key role in training, policy enforcement, and strategic HR projects tailored to the APAC context.

Key Responsobilties

• Regional Employee Relations & Compliance: Act as the main point of contact for employee relations in APAC, ensuring compliance with country-specific labor laws.

• Strategic HR Partnership: Collaborate with HRBPs to support business changes and act as a strategic partner in implementing regional HR strategies.

• Case Management: Provide guidance on complex employee relations issues, including sick leave, terminations, disciplinary actions, and performance improvement plans (PIPs). Conduct investigations and ensure adherence to regional procedures.

• Training & Development: Deliver training to managers on HR compliance topics such as contract non-extension, authorized separations, and local statutory requirements.

• HR Lifecycle Support: Partner with HR Operations to ensure smooth execution of onboarding, offboarding, and data management processes, including Zendesk ticketing and SAP workflows.

• Cross-Regional Collaboration: Share best practices with ERMs in EMEA and AMER to maintain consistency in HR initiatives and compliance standards.

• Metrics & Reporting: Monitor employee relations trends and develop proactive strategies based on data insights, including SLA performance tracking and attrition analysis .

• Project Participation: Lead or contribute to different strategic HR projects.

Candidate Profile

• Location: Must be based in the Philippines or Malaysia. Possibly Japan.

• Languages: Fluency in English is required verbal and written plus local languages.

• Education: Bachelor’s degree in Human Resources, Business Administration, Psychology or related field. A Master’s degree such as MBA is a plus.

• A team player with strong EQ, empathy and work ethics.

Experience

• 5 plus years in employee relations or a similar HR role.

• Strong understanding of employment law and compliance in APAC countries.

• Experience in fast-paced environments preferably tech or BPO sectors.

• Extensive experience engaging with stakeholders and being an effective team player.

• Demonstrated strong understanding of the APAC employment law and regulatory frameworks.

• Demonstrated policy and procedure development and enforcement to ensure compliance.

• Strong interpersonal and communication skills.

• Excellent problem-solving and conflict resolution abilities and the ability to maintain confidentiality and handle sensitive information with discretion.

• Expertise in managing complex projects.

• Experience in AI and automation projects.

Skills

• Excellent interpersonal, communication, problem solving and conflict resolution skills.

• Strong organizational and project management capabilities.

• Proficiency in HRIS systems such as SAP and Microsoft Office Suite.

• AI and automation implementation skills.

5CA Offers

• A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients

• A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone's uniqueness

• Innovative digital tools, and continuous opportunities for learning and development

• Access to Udemy Business for learning and development

• Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few