Education Management Solutions Implementation Consultant
Customer Success Services
Business Consultant, Staff
Come be a part of the Customer Success Services Business Consulting team! We are looking for a self-motivated individual with strong communication and consultation skills. Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career.
The ideal candidate will have the aptitude to understand the products within the Education Management portfolio, deliver consulting on each of these products, and clearly communicate the methodology and functionality that the products provide, while delivering high quality services to our independent school customers. We are looking for candidates to join our team who have demonstrated strong customer relations skills, problem solving skills, great people skills, and those who are quick to learn. Individuals with these skills thrive in this role.
Education Implementations is a desirable place to work with many attractive benefits. Jump start your career path with an exciting opportunity to learn about consulting in the independent, K-12 school industry.
What You'll Be Doing:
Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider
Managing customer engagements
Managing the data conversion and software implementation process from third-party products
Ensuring the customer's admissions, registrar, business, and advancement staff are maximizing the potential of Blackbaud software
Creating custom documentation and project deliverables as needed by customers
Meeting required billable and on task utilization targets and customer satisfaction scores
Maintaining internal systems for time tracking, project management, and documentation
Required Experience and Skills:
At least 2-3 years experience implementing or supporting school information systems
Basic knowledge of Blackbaud’s Education Management System
Strong knowledge of admissions, registrar’s, and business office procedures, based on experience in a K-12 and/or higher education environment
Proven ability to manage multiple projects, meet utilization requirements and stay within budgets
Experience with Microsoft Excel, Word, and PowerPoint
Strong problem-solving skills
Outstanding written and verbal communication skills
BS/BA degree or equivalent experience
Ability to work independently, with strong organizational, computer, and communication skills
Job Competencies:
Interpersonal & Relationship Skills
Problem Solving
Detail Oriented
Self-starter
Adaptability & Flexibility
Innovation & Creativity
Drive and Passion for Technology
Results Focused
Customer Focus
Advanced level English
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
About the job
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Education Management Solutions Implementation Consultant
Customer Success Services
Business Consultant, Staff
Come be a part of the Customer Success Services Business Consulting team! We are looking for a self-motivated individual with strong communication and consultation skills. Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career.
The ideal candidate will have the aptitude to understand the products within the Education Management portfolio, deliver consulting on each of these products, and clearly communicate the methodology and functionality that the products provide, while delivering high quality services to our independent school customers. We are looking for candidates to join our team who have demonstrated strong customer relations skills, problem solving skills, great people skills, and those who are quick to learn. Individuals with these skills thrive in this role.
Education Implementations is a desirable place to work with many attractive benefits. Jump start your career path with an exciting opportunity to learn about consulting in the independent, K-12 school industry.
What You'll Be Doing:
Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider
Managing customer engagements
Managing the data conversion and software implementation process from third-party products
Ensuring the customer's admissions, registrar, business, and advancement staff are maximizing the potential of Blackbaud software
Creating custom documentation and project deliverables as needed by customers
Meeting required billable and on task utilization targets and customer satisfaction scores
Maintaining internal systems for time tracking, project management, and documentation
Required Experience and Skills:
At least 2-3 years experience implementing or supporting school information systems
Basic knowledge of Blackbaud’s Education Management System
Strong knowledge of admissions, registrar’s, and business office procedures, based on experience in a K-12 and/or higher education environment
Proven ability to manage multiple projects, meet utilization requirements and stay within budgets
Experience with Microsoft Excel, Word, and PowerPoint
Strong problem-solving skills
Outstanding written and verbal communication skills
BS/BA degree or equivalent experience
Ability to work independently, with strong organizational, computer, and communication skills
Job Competencies:
Interpersonal & Relationship Skills
Problem Solving
Detail Oriented
Self-starter
Adaptability & Flexibility
Innovation & Creativity
Drive and Passion for Technology
Results Focused
Customer Focus
Advanced level English
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.