E-Commerce Coordinator

What you will do

The E-Commerce Coordinator role is designed to support and enhance the online experience, ensuring smooth operations across digital platforms. This position involves a blend of marketing acumen and technical know-how, with responsibilities that span from updating website content to analyzing sales data to optimize online performance. They have a deep understanding of e-commerce trends, online marketing, and sales strategies.

How you will do it

• Coordinate with cross-functional teams to develop and implement promotional campaigns across various online platforms to drive sales and enhance brand visibility.

• Analyze website traffic and user engagement metrics to identify trends, optimize performance, and improve the customer experience.

• Collaborate with technical specialists to maintain website functionality, troubleshoot technical issues, and implement new features or updates.

• SEO optimization implementation to boost product visibility on search engines.

• Optimize online sales strategies to enhance customer engagement.

• Strong analytical skills with the ability to interpret data and make actionable recommendations.

• Support the E-Commerce Director to implement the company’s e-commerce activities and strategies.

• Monitor and analyze sales trends and identify new opportunities and challenges.

• Manage product listings, including writing product descriptions, specifications ensuring all listings are accurate and appealing.

• Liaise with customer service and store staff to address and resolve customer inquiries and complaints related to the online experience.

• Perform additional duties and responsibilities as necessary to support business growth.

What we look for

• Bachelor’s degree in marketing, Communications, Visual Media or related field

• Proficient advanced level expertise with Adobe and Microsoft Office Suite

• Knowledge of PIM and E-Commerce software with Akeneo and Adobe Commerce preferred

• Background in digital marketing, web design, analytics and e-commerce systems are highly beneficial

• Understands and has experience with product content creation, optimization, and maintenance

• Demonstrates project management abilities by multi-tasking, prioritizing, being flexible, and meeting deadlines on a consistent basis

• Analyzing, conceptualizing, and logically organizing information with a high degree of precision and accuracy

• Understanding of SEO, content management and online customer behavior

• High attention to detail

• Dedicated work ethic, punctuality, responsible and reliable with strong personal integrity

• Experience in the HVAC Industry is a plus