Director Quality & Documentation
Why Join CINQCARE?
CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.
Position Overview
The Director of Quality & Documentation reports to the VP of Quality & Risk Adjustment with accountability for providing strategy, judgment, organization, and evidence-based analysis to influence decisions, and directly to meet CINQCARE requirements. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don’t have patients or customers – we have Family Members.
Key Responsibilities
Strategic leadership: Provide oversight and performance management in implementing risk adjustment strategies that align with organizational goals and regulatory requirements. Support risk and clinical quality programs at a practice level.
Operations management: Oversee the daily operations of risk adjustment processes including data collection, coding accuracy, and documentation compliance.
Team management: Develop and implement training programs for practice management staff to enhance coding accuracy, compliance, quality, and engagement performance.
Compliance oversight: Ensure all risk adjustment activities comply with federal and state regulations as well as internal policies.
Implementation: Provide provider coding and documentation learning sessions for new and existing employees.
Qualifications
Education: Bachelor’s or equivalent degree with a record of strong academic achievement.
Experience: At least 7 years of healthcare operations experience. Ideal candidates will have 5 years of relevant risk adjustment, coding, or related experience in the healthcare industry.
Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQ’s team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.
Relationships: Ability to build and effectively manage relationships with business leaders and external constituents.
Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding and entrepreneurial Company.
The working environment and physical requirements of the job include:
In-office work is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace.
In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
Our Benefits
At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.
Medical Plans: Two comprehensive options offered to Team members.
401K: 4% employer match for your future.
Dental & Vision: Flexible plans with in-network savings.
Paid Time Off: Generous PTO, holidays, and wellness time.
Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.
Equal Opportunity & Reasonable Accommodation Statement
CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
About the job
Apply for this position
Director Quality & Documentation
Why Join CINQCARE?
CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.
Position Overview
The Director of Quality & Documentation reports to the VP of Quality & Risk Adjustment with accountability for providing strategy, judgment, organization, and evidence-based analysis to influence decisions, and directly to meet CINQCARE requirements. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don’t have patients or customers – we have Family Members.
Key Responsibilities
Strategic leadership: Provide oversight and performance management in implementing risk adjustment strategies that align with organizational goals and regulatory requirements. Support risk and clinical quality programs at a practice level.
Operations management: Oversee the daily operations of risk adjustment processes including data collection, coding accuracy, and documentation compliance.
Team management: Develop and implement training programs for practice management staff to enhance coding accuracy, compliance, quality, and engagement performance.
Compliance oversight: Ensure all risk adjustment activities comply with federal and state regulations as well as internal policies.
Implementation: Provide provider coding and documentation learning sessions for new and existing employees.
Qualifications
Education: Bachelor’s or equivalent degree with a record of strong academic achievement.
Experience: At least 7 years of healthcare operations experience. Ideal candidates will have 5 years of relevant risk adjustment, coding, or related experience in the healthcare industry.
Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQ’s team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.
Relationships: Ability to build and effectively manage relationships with business leaders and external constituents.
Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding and entrepreneurial Company.
The working environment and physical requirements of the job include:
In-office work is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace.
In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
Our Benefits
At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.
Medical Plans: Two comprehensive options offered to Team members.
401K: 4% employer match for your future.
Dental & Vision: Flexible plans with in-network savings.
Paid Time Off: Generous PTO, holidays, and wellness time.
Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.
Equal Opportunity & Reasonable Accommodation Statement
CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.