Director - Operations Managed Services

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Facilitation of Partner Led Initiatives

• Liaison between Partner, executive teams, and Clients

• Implementation of Partner strategies and executive performance initiatives

• Organization of procedures, resources, and data to support executive objectives

• Integration of cross-department work streams and process unification

• Anticipation and resolution of potential challenges

• Support Partner tasks, strategies, and inter-departmental collaboration

• Development and execution of routine initiative follow up mechanisms

• Identification and communication of Partner priorities and top objectives

• Presentation of initiative outcomes and future improvement opportunities

• Simplification of complexity for efficiency improvement

• Preparation and editor of Partner and executive team materials

• Alignment of organizational goals across departments, executive teams, and Client leadership

• Meeting attendance and participation on behalf of the Partner

• Development of Standard Operating Procedures

• Assessment of existing Client documentation

• Evaluation of current processes and workflow standards

• Identification of workflow gaps and areas of improvement

• Observation of system, end user, and auxiliary workflow mechanics

• Documentation of workflow steps, standards, and best practices

• Conversion, communication, and distribution of documentation

• Management of client access and version control

• Contribution to overall achievement of Guidehouse fiscal goals-Revenue, Cost, Margin

What You Will Need:

• University Degree and minimum 10 years of prior relevant experience (relevant experience may be substituted for formal education or advanced degree)

• Knowledge of physician and hospital billing and collections revenue cycle

• Ability to travel, as needed.

• Experienced executive leadership skills

• Leading and participating in simultaneous executive projects

• Ability to construct and successfully execute on large, complex project plans

• Experience with MS Project or equivalent required

• Negotiation of situational solutions/resolutions

• Conflict resolution

What Would Be Nice to Have:

• Master’s degree

The annual salary range for this position is $118,000.00-$196,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.