Director of Managed Resources & Programming Services
To see similar active jobs please follow this link: Remote Management jobs
Director of Managed Resources & Programming Services
Are you an experienced leader who thrives at the intersection of technology and customer service? Do you believe that exceptional services are built with the end-user in mind? Do you have a desire for continuous process improvement and quality assurance? Do you focus on the growth and well-being of the people that you lead? If so, we’re looking for YOU!
Jenzabar is redefining how we provide exceptional customer service. We are seeking an experienced professional to take on the role of Director of Managed Resources and Programming Services, reporting to the Vice President of Services. The selected candidate will be passionate about providing exceptional customer service, continuous quality improvement, servant leadership, and enabling efficient staff augmentation and programming services.
What You’ll Do
Lead, mentor, and grow a team of high-performing, highly skilled programmers, business analysts, and technical resources that directly support our clients
Collaborate with other Jenzabar leaders to assure cohesive and collaborative support services
Cultivate an environment that fosters relationships with our customers with the goal of improving service delivery and client satisfaction
Champion a customer-first development culture, ensuring we exceed expectations
Collaborate cross-functionally to align business objectives and drive best practice development processes and continuously improve our services
Ensure programming quality, security, and effectiveness
Oversee the delivery of services to our Managed Resources clients
What You Bring
Proven experience leading IT client services and programming development teams specifically within the Higher Education market
Strong technical background in IT services and programming
A deep understanding and desire for exceptional customer service and how technology can enhance user experience
A passion for providing exceptional support services
A passion for mentoring and growing talent
Excellent communication and collaboration skills
Why Join Us?
Work in a culture where customer experience is everything
Lead cutting-edge projects that make a real impact
Enjoy a flexible and dynamic work environment
Competitive salary, benefits, and growth opportunities
Position Summary
The Director of Managed Resources and Programming Services strategically leads their teams and promotes a culture of customer service and quality assurance. Reporting to the Vice President of Services, the Director is responsible for fostering close working relationships between their team members and other departments and customers. Responsible for effectively leveraging the team’s expertise and resources to achieve business objectives.
The Director leads the Managed Resources team as they provide our customers with staff augmentation services. A major focus will be working collaboratively with the Vice President of Services to build out staff augmentation and full outsourcing service offerings. The Director will work closely with Marketing and Sales to provide services insight and sales support. Working directly with our Managed Resources clients to assure client satisfaction.
This person leads the Programming Services team as they provide our customers with programming services. Responsible for the effective facilitation of the entire lifecycle of projects from estimates, requirement gathering, analysis, contracting, development, and maintenance. A significant focus will be on process improvement and quality control across all areas of the development process.
Essential Tasks
Promote customer service and quality assurance in everything we do
Monitors and manages utilization goals for the team members
Participate in analyzing results to ensure customer requirements are satisfied
Establish and oversee standard operating procedures for all repeatable processes
Understand upcoming/ongoing projects to help ensure they are defined, aggregated, and completed on time and within budget
Support the process of escalating key issues and presenting options for resolution
Work collaboratively with the Services Leadership Team to assure effective resource utilization is maintained
Collaborate with Product Development to establish insight and feedback on the impact of emerging product changes
Drive best practice methodologies, policies, and governance frameworks
Coordinate closely with the leadership of Support to identify and establish best practice methodologies and SLA’s that ensure customer satisfaction
Oversee staff onboarding and professional development
Provide mentoring, growth opportunities, and guidance for team members
Adhere to performance plans and performance reviews and goal setting of team members
Interact with management by communicating and collaborating on issues and processes improvement initiatives
Manages the work efforts of Team Leads and individual contributors
Required Experience
Experience in promoting a culture of customer service and quality assurance
12+ years of experience overseeing a team of programmers
6+ years of IT management experience in higher education
Demonstrated experience with managing multiple complex projects in a cross functional environment
Strategic thinking and problem solving with the ability to thrive in a fast-paced environment
Strong stakeholder management and communication skills
Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
Experience managing projects in an ERP Software environment preferred
Education
Bachelor's Degree or equivalent experience in relevant field
The pay range for this position is $125,000-148,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
#LI-Remote
About the job
Director of Managed Resources & Programming Services
To see similar active jobs please follow this link: Remote Management jobs
Director of Managed Resources & Programming Services
Are you an experienced leader who thrives at the intersection of technology and customer service? Do you believe that exceptional services are built with the end-user in mind? Do you have a desire for continuous process improvement and quality assurance? Do you focus on the growth and well-being of the people that you lead? If so, we’re looking for YOU!
Jenzabar is redefining how we provide exceptional customer service. We are seeking an experienced professional to take on the role of Director of Managed Resources and Programming Services, reporting to the Vice President of Services. The selected candidate will be passionate about providing exceptional customer service, continuous quality improvement, servant leadership, and enabling efficient staff augmentation and programming services.
What You’ll Do
Lead, mentor, and grow a team of high-performing, highly skilled programmers, business analysts, and technical resources that directly support our clients
Collaborate with other Jenzabar leaders to assure cohesive and collaborative support services
Cultivate an environment that fosters relationships with our customers with the goal of improving service delivery and client satisfaction
Champion a customer-first development culture, ensuring we exceed expectations
Collaborate cross-functionally to align business objectives and drive best practice development processes and continuously improve our services
Ensure programming quality, security, and effectiveness
Oversee the delivery of services to our Managed Resources clients
What You Bring
Proven experience leading IT client services and programming development teams specifically within the Higher Education market
Strong technical background in IT services and programming
A deep understanding and desire for exceptional customer service and how technology can enhance user experience
A passion for providing exceptional support services
A passion for mentoring and growing talent
Excellent communication and collaboration skills
Why Join Us?
Work in a culture where customer experience is everything
Lead cutting-edge projects that make a real impact
Enjoy a flexible and dynamic work environment
Competitive salary, benefits, and growth opportunities
Position Summary
The Director of Managed Resources and Programming Services strategically leads their teams and promotes a culture of customer service and quality assurance. Reporting to the Vice President of Services, the Director is responsible for fostering close working relationships between their team members and other departments and customers. Responsible for effectively leveraging the team’s expertise and resources to achieve business objectives.
The Director leads the Managed Resources team as they provide our customers with staff augmentation services. A major focus will be working collaboratively with the Vice President of Services to build out staff augmentation and full outsourcing service offerings. The Director will work closely with Marketing and Sales to provide services insight and sales support. Working directly with our Managed Resources clients to assure client satisfaction.
This person leads the Programming Services team as they provide our customers with programming services. Responsible for the effective facilitation of the entire lifecycle of projects from estimates, requirement gathering, analysis, contracting, development, and maintenance. A significant focus will be on process improvement and quality control across all areas of the development process.
Essential Tasks
Promote customer service and quality assurance in everything we do
Monitors and manages utilization goals for the team members
Participate in analyzing results to ensure customer requirements are satisfied
Establish and oversee standard operating procedures for all repeatable processes
Understand upcoming/ongoing projects to help ensure they are defined, aggregated, and completed on time and within budget
Support the process of escalating key issues and presenting options for resolution
Work collaboratively with the Services Leadership Team to assure effective resource utilization is maintained
Collaborate with Product Development to establish insight and feedback on the impact of emerging product changes
Drive best practice methodologies, policies, and governance frameworks
Coordinate closely with the leadership of Support to identify and establish best practice methodologies and SLA’s that ensure customer satisfaction
Oversee staff onboarding and professional development
Provide mentoring, growth opportunities, and guidance for team members
Adhere to performance plans and performance reviews and goal setting of team members
Interact with management by communicating and collaborating on issues and processes improvement initiatives
Manages the work efforts of Team Leads and individual contributors
Required Experience
Experience in promoting a culture of customer service and quality assurance
12+ years of experience overseeing a team of programmers
6+ years of IT management experience in higher education
Demonstrated experience with managing multiple complex projects in a cross functional environment
Strategic thinking and problem solving with the ability to thrive in a fast-paced environment
Strong stakeholder management and communication skills
Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
Experience managing projects in an ERP Software environment preferred
Education
Bachelor's Degree or equivalent experience in relevant field
The pay range for this position is $125,000-148,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
#LI-Remote