Director of IT
About the Role
Our Director of IT will lead the strategic direction and operational excellence of Invisible’s global IT function, acting as both a visionary architect and hands-on operational leader. This role is pivotal in scaling and maturing our IT infrastructure and services to support a rapidly growing, remote-first workforce and global client base. The Director will define and own a long-term IT roadmap aligned with Invisible’s business objectives, working in close partnership with executive stakeholders across Security, Product, People, Legal, and Operations.
They will be in charge of optimizing the performance, resilience, and security of our core technology ecosystem, including enterprise software, infrastructure, hardware, and end-user support. The Director will ensure that systems and services are not only highly available and cost-effective, but also flexible and scalable enough to meet the evolving demands of our business.
What You’ll Do
Develop and execute a visionary IT strategy in alignment with Invisible’s growth and operational goals.
Lead the global IT support function, providing white-glove support and last-line defense for a 350+ core team and 6000+ global contractors across time zones.
Manage a 24/5 globally staffed IT team, ensuring SLAs are met and support experiences are consistently excellent.
Own and manage core enterprise systems (e.g., Rippling, Google Workspace, Microsoft 365, Zoom, Slack, Jira, Clickup, Notion, AWS, GCP), including provisioning, MDM, workflow design, and optimization.
Partner closely with the VP of Security on governance, compliance, SOC2 Type 2 audits, and business continuity.
Oversee procurement, configuration, and support of distributed Mac and Windows devices, as well as remote office hardware, including UniFi networks and Zoom Room systems across multiple locations.
Maintain vendor relationships and manage IT-related budgets, contracts, and lifecycle planning.
Lead cross-functional initiatives involving IT, Legal, Security, Finance, and People teams, ensuring technology empowers the broader business.
Stay ahead of emerging technologies (e.g., LLM platforms and APIs) to inform future tech roadmap and operational improvements.
Travel as needed to support and expand physical office infrastructure.
What We Need
Proven experience leading IT functions in globally distributed, fast-scaling organizations.
Expertise in managing and supporting a wide ecosystem of SaaS and cloud platforms (especially Google Workspace Enterprise, Microsoft 365, Zoom, Slack, and AWS/GCP).
Familiar with IT security and experience working with security teams on security goals.
Track record of partnering cross-functionally across departments like security, legal, operations, finance, and product.
Ability to travel to physical offices and lead hardware setup and infrastructure scaling efforts.
What’s in it for you
Compensation: Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.
Tier 1
$190,000—$223,000 USD
Tier 2
$173,000—$203,000 USD
Tier 3
$155,000—$182,000 USD
About the job
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Director of IT
About the Role
Our Director of IT will lead the strategic direction and operational excellence of Invisible’s global IT function, acting as both a visionary architect and hands-on operational leader. This role is pivotal in scaling and maturing our IT infrastructure and services to support a rapidly growing, remote-first workforce and global client base. The Director will define and own a long-term IT roadmap aligned with Invisible’s business objectives, working in close partnership with executive stakeholders across Security, Product, People, Legal, and Operations.
They will be in charge of optimizing the performance, resilience, and security of our core technology ecosystem, including enterprise software, infrastructure, hardware, and end-user support. The Director will ensure that systems and services are not only highly available and cost-effective, but also flexible and scalable enough to meet the evolving demands of our business.
What You’ll Do
Develop and execute a visionary IT strategy in alignment with Invisible’s growth and operational goals.
Lead the global IT support function, providing white-glove support and last-line defense for a 350+ core team and 6000+ global contractors across time zones.
Manage a 24/5 globally staffed IT team, ensuring SLAs are met and support experiences are consistently excellent.
Own and manage core enterprise systems (e.g., Rippling, Google Workspace, Microsoft 365, Zoom, Slack, Jira, Clickup, Notion, AWS, GCP), including provisioning, MDM, workflow design, and optimization.
Partner closely with the VP of Security on governance, compliance, SOC2 Type 2 audits, and business continuity.
Oversee procurement, configuration, and support of distributed Mac and Windows devices, as well as remote office hardware, including UniFi networks and Zoom Room systems across multiple locations.
Maintain vendor relationships and manage IT-related budgets, contracts, and lifecycle planning.
Lead cross-functional initiatives involving IT, Legal, Security, Finance, and People teams, ensuring technology empowers the broader business.
Stay ahead of emerging technologies (e.g., LLM platforms and APIs) to inform future tech roadmap and operational improvements.
Travel as needed to support and expand physical office infrastructure.
What We Need
Proven experience leading IT functions in globally distributed, fast-scaling organizations.
Expertise in managing and supporting a wide ecosystem of SaaS and cloud platforms (especially Google Workspace Enterprise, Microsoft 365, Zoom, Slack, and AWS/GCP).
Familiar with IT security and experience working with security teams on security goals.
Track record of partnering cross-functionally across departments like security, legal, operations, finance, and product.
Ability to travel to physical offices and lead hardware setup and infrastructure scaling efforts.
What’s in it for you
Compensation: Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.
Tier 1
$190,000—$223,000 USD
Tier 2
$173,000—$203,000 USD
Tier 3
$155,000—$182,000 USD