Director - Global Customer Advocacy, Universities
Job Overview
The Director, Global Customer Advocacy, Coursera for Campus (C4C), plays a critical role in shaping how top universities around the world realize the full academic and institutional value of Coursera. This is a global, customer-facing leadership role that drives strategic new business, renewals and expansions, accelerates adoption of credit-bearing use cases, and influences product and content strategy through direct engagement with customers and internal teams. Functioning as a senior advisor and executive sponsor, the Director partners closely with Sales, Customer Success, and Solutions Consulting to elevate Coursera’s impact across higher education systems and Ministries of Education (MOE).
This Global role is divided into two parts, where approximately 70% of the role will focus on directly supporting high-priority C4C opportunities across AMER, EMEA, and APAC. The Director will embed in key expansion and renewal opportunities to lead executive strategy and thought leadership sessions, unlock solutioning through product advocacy efforts, and help shape messaging for formal Executive Business Reviews (EBRs). This includes, but is not limited to, acting as an executive sponsor for at-risk renewals, mapping Coursera content to academic programs, demoing features like Course Builder or fixed-schedule assessments, and reinforcing Coursera’s role in improving academic quality, employability, and institutional reputation.
The remaining 30% will focus on scaled advocacy and enablement. The Director will lead regional customer roundtables, represent Coursera at speaking engagements, and create reusable content (e.g., update videos, value narratives, and templates) to promote adoption of critical product capabilities such as academic integrity, accessibility, and LMS integration. They will also synthesize field feedback to inform product and content roadmaps, ensuring Coursera remains a trusted partner to institutions with enterprise-grade expectations. Each quarter, the Director will align with regional sales and customer experience leaders to identify a priority list of accounts for direct support in each region and will act as a member of the account pod for accounts that sit on their priority list for a given quarter This role has significant international travel expected
Responsibilities:
Act as a strategic advisor and executive sponsor on priority C4C deals, partnering with Sales, Customer Success, and Solutions Consulting to drive expansion, renewal, and new business.
Lead executive sponsor engagements with university and MOE stakeholders, aligning Coursera to institutional goals like academic excellence and employability.
Influence curriculum integration by helping institutions adopt Coursera content for credit-bearing programs, including content mapping and accreditation-aligned design.
Drive scaled customer value by developing reusable content, product walkthroughs, and messaging templates for key features (e.g., academic integrity, LMS integration, accessibility).
Advocate for C4C customer needs by translating systemic product and content feedback into roadmap considerations.
Represent Coursera at customer roundtables, industry events, and webinars to share best practices and amplify impact stories from global C4C institutions.
Basic Qualifications:
10+ years in customer-facing roles such as: education consulting, solutions consulting, sales or customer success, with global experience
Strong background in higher education, with direct experience working with universities or Ministries of Education
Proven ability to influence and engage senior academic leaders, including provosts, deans, vice chancellors, faculty, department chairs, and MOE officials
Excellent communication skills, with the ability to convey complex ideas to senior audiences across regions and cultures
Compensation:
US Zone 1 $172,800 - $216,000 USD
US Zone 2 $146,800 - $183,500 USD
US Zone 3 $138,400 - $173,000 USD
The range(s) listed above is the expected annual base salary for this role, subject to change.
Salary is just one component of Coursera’s total rewards package. All regular employees are also eligible for a bonus program and equity in the form of RSU’s.
A number of factors are taken into account when determining pay, which includes: job level, location, training/education, business need, skill set and internal equity.
Current Zone Locations: Zone 1- New York City Metro Zone 2 - CT, DC, GA, MA, MD, NY/NJ (other than NYC), RI, VA, Zone 3 - all other US locations
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Director - Global Customer Advocacy, Universities
Job Overview
The Director, Global Customer Advocacy, Coursera for Campus (C4C), plays a critical role in shaping how top universities around the world realize the full academic and institutional value of Coursera. This is a global, customer-facing leadership role that drives strategic new business, renewals and expansions, accelerates adoption of credit-bearing use cases, and influences product and content strategy through direct engagement with customers and internal teams. Functioning as a senior advisor and executive sponsor, the Director partners closely with Sales, Customer Success, and Solutions Consulting to elevate Coursera’s impact across higher education systems and Ministries of Education (MOE).
This Global role is divided into two parts, where approximately 70% of the role will focus on directly supporting high-priority C4C opportunities across AMER, EMEA, and APAC. The Director will embed in key expansion and renewal opportunities to lead executive strategy and thought leadership sessions, unlock solutioning through product advocacy efforts, and help shape messaging for formal Executive Business Reviews (EBRs). This includes, but is not limited to, acting as an executive sponsor for at-risk renewals, mapping Coursera content to academic programs, demoing features like Course Builder or fixed-schedule assessments, and reinforcing Coursera’s role in improving academic quality, employability, and institutional reputation.
The remaining 30% will focus on scaled advocacy and enablement. The Director will lead regional customer roundtables, represent Coursera at speaking engagements, and create reusable content (e.g., update videos, value narratives, and templates) to promote adoption of critical product capabilities such as academic integrity, accessibility, and LMS integration. They will also synthesize field feedback to inform product and content roadmaps, ensuring Coursera remains a trusted partner to institutions with enterprise-grade expectations. Each quarter, the Director will align with regional sales and customer experience leaders to identify a priority list of accounts for direct support in each region and will act as a member of the account pod for accounts that sit on their priority list for a given quarter This role has significant international travel expected
Responsibilities:
Act as a strategic advisor and executive sponsor on priority C4C deals, partnering with Sales, Customer Success, and Solutions Consulting to drive expansion, renewal, and new business.
Lead executive sponsor engagements with university and MOE stakeholders, aligning Coursera to institutional goals like academic excellence and employability.
Influence curriculum integration by helping institutions adopt Coursera content for credit-bearing programs, including content mapping and accreditation-aligned design.
Drive scaled customer value by developing reusable content, product walkthroughs, and messaging templates for key features (e.g., academic integrity, LMS integration, accessibility).
Advocate for C4C customer needs by translating systemic product and content feedback into roadmap considerations.
Represent Coursera at customer roundtables, industry events, and webinars to share best practices and amplify impact stories from global C4C institutions.
Basic Qualifications:
10+ years in customer-facing roles such as: education consulting, solutions consulting, sales or customer success, with global experience
Strong background in higher education, with direct experience working with universities or Ministries of Education
Proven ability to influence and engage senior academic leaders, including provosts, deans, vice chancellors, faculty, department chairs, and MOE officials
Excellent communication skills, with the ability to convey complex ideas to senior audiences across regions and cultures
Compensation:
US Zone 1 $172,800 - $216,000 USD
US Zone 2 $146,800 - $183,500 USD
US Zone 3 $138,400 - $173,000 USD
The range(s) listed above is the expected annual base salary for this role, subject to change.
Salary is just one component of Coursera’s total rewards package. All regular employees are also eligible for a bonus program and equity in the form of RSU’s.
A number of factors are taken into account when determining pay, which includes: job level, location, training/education, business need, skill set and internal equity.
Current Zone Locations: Zone 1- New York City Metro Zone 2 - CT, DC, GA, MA, MD, NY/NJ (other than NYC), RI, VA, Zone 3 - all other US locations