Director - Delivery Services (Q3 2025)
Who You Are:
You are a strategic leader with a track record of building and scaling high-performing services organizations. You are skilled in developing and optimizing service delivery models across diverse technology platforms. Passionate about delivering exceptional client outcomes and continuously improving service quality. Comfortable working cross-functionally and influencing stakeholders at all levels.
About The Role:
As a Director of Delivery Services, you will focus on driving services revenue, building scalable processes, and delivering exceptional client outcomes across a wide range of technology domains, including security, networking, data center, cloud, automation, and observability. The Director, Delivery Services will oversee the planning, delivery, and optimization of services involving industry-leading platforms such as Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure Storage, VMware, Ansible, Terraform, and observability tools. The ideal candidate will have a proven ability to evaluate, improve, and optimize processes, ensuring both operational excellence and high-quality service delivery.
Other responsibilities include:
Revenue Growth
Develop and execute strategies to grow Myriad360’s services revenue across security, networking, data center, and automation portfolios
Collaborate with sales teams to position services offerings, including security assessments, architecture design, and managed security solutions
Create and refine service packages to address market demands while driving profitability and long-term client value
Leadership and Team Development
Lead a high-performing team of engineers, consultants, and project managers, specializing in security, networking, and data center solutions
Foster a culture of accountability, innovation, and continuous improvement
Mentor and develop team members to support professional growth and operational success
Process Optimization
Evaluate, maintain, and continuously improve processes to ensure scalable, repeatable, and efficient service delivery
Implement best practices and tools to streamline operations, improve quality, and enhance client satisfaction
Monitor and analyze key performance indicators (KPIs) to identify and address gaps in performance or efficiency
Service Delivery Management
Ensure all services are delivered on time, within budget, and exceed client expectations
Oversee delivery of Myriad360’s comprehensive services portfolio, including:
Security: Deployment and optimization of Palo Alto Networks, Fortinet, and Rubrik solutions for next-gen firewalls, secure SD-WAN, endpoint protection, and data recovery
Networking: Design, deployment, and optimization of Cisco, Juniper, Arista, and Aruba infrastructure
Data Center: Infrastructure projects utilizing Dell, HPE, NetApp, Pure Storage, and VMware for compute, storage, and virtualization.
Automation: Deployment of tools like Ansible and Terraform to streamline client environments
Observability: Implementation of platforms for holistic infrastructure and application monitoring
Operational and Financial Management
Drive profitability by optimizing resource utilization, maintaining strong margins, and managing costs
Develop and manage budgets, forecasts, and financial metrics for the services division.
Create and refine operational frameworks to support consistent and scalable service delivery.
Client and Vendor Relationships
Serve as an executive-level point of contact for key clients, fostering trust and ensuring client satisfaction
Build and maintain strategic partnerships with key vendors, including Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure, VMware, and others
Leverage vendor relationships to enhance Myriad360’s services portfolio and competitive position
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Other duties as assigned
Desired skills and experience:
Bachelor’s degree in a related field; advanced degree preferred
15+ years of experience in IT services, with at least 5 years in a senior leadership role within a VAR, MSP, or similar organization
Proven track record of growing services revenue and managing P&L for a professional services organization
Expertise in security technologies (Palo Alto Networks, Fortinet, Rubrik), networking (Cisco, Juniper, Arista, Aruba), and data center solutions (Dell, HPE, NetApp, Pure, VMware)
Knowledge of automation tools (Ansible, Terraform) and observability platforms
Strong ability to evaluate, improve, and optimize operational processes
Excellent leadership, communication, and relationship-building skills
Knowledge of security management tools and technologies, including SIEM, IDS/IPS, firewalls, and endpoint protection solutions
Must be based in the United States.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's 'Best Places to Work' and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $250,000- 300,000 OTE, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
About the job
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Director - Delivery Services (Q3 2025)
Who You Are:
You are a strategic leader with a track record of building and scaling high-performing services organizations. You are skilled in developing and optimizing service delivery models across diverse technology platforms. Passionate about delivering exceptional client outcomes and continuously improving service quality. Comfortable working cross-functionally and influencing stakeholders at all levels.
About The Role:
As a Director of Delivery Services, you will focus on driving services revenue, building scalable processes, and delivering exceptional client outcomes across a wide range of technology domains, including security, networking, data center, cloud, automation, and observability. The Director, Delivery Services will oversee the planning, delivery, and optimization of services involving industry-leading platforms such as Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure Storage, VMware, Ansible, Terraform, and observability tools. The ideal candidate will have a proven ability to evaluate, improve, and optimize processes, ensuring both operational excellence and high-quality service delivery.
Other responsibilities include:
Revenue Growth
Develop and execute strategies to grow Myriad360’s services revenue across security, networking, data center, and automation portfolios
Collaborate with sales teams to position services offerings, including security assessments, architecture design, and managed security solutions
Create and refine service packages to address market demands while driving profitability and long-term client value
Leadership and Team Development
Lead a high-performing team of engineers, consultants, and project managers, specializing in security, networking, and data center solutions
Foster a culture of accountability, innovation, and continuous improvement
Mentor and develop team members to support professional growth and operational success
Process Optimization
Evaluate, maintain, and continuously improve processes to ensure scalable, repeatable, and efficient service delivery
Implement best practices and tools to streamline operations, improve quality, and enhance client satisfaction
Monitor and analyze key performance indicators (KPIs) to identify and address gaps in performance or efficiency
Service Delivery Management
Ensure all services are delivered on time, within budget, and exceed client expectations
Oversee delivery of Myriad360’s comprehensive services portfolio, including:
Security: Deployment and optimization of Palo Alto Networks, Fortinet, and Rubrik solutions for next-gen firewalls, secure SD-WAN, endpoint protection, and data recovery
Networking: Design, deployment, and optimization of Cisco, Juniper, Arista, and Aruba infrastructure
Data Center: Infrastructure projects utilizing Dell, HPE, NetApp, Pure Storage, and VMware for compute, storage, and virtualization.
Automation: Deployment of tools like Ansible and Terraform to streamline client environments
Observability: Implementation of platforms for holistic infrastructure and application monitoring
Operational and Financial Management
Drive profitability by optimizing resource utilization, maintaining strong margins, and managing costs
Develop and manage budgets, forecasts, and financial metrics for the services division.
Create and refine operational frameworks to support consistent and scalable service delivery.
Client and Vendor Relationships
Serve as an executive-level point of contact for key clients, fostering trust and ensuring client satisfaction
Build and maintain strategic partnerships with key vendors, including Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure, VMware, and others
Leverage vendor relationships to enhance Myriad360’s services portfolio and competitive position
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Other duties as assigned
Desired skills and experience:
Bachelor’s degree in a related field; advanced degree preferred
15+ years of experience in IT services, with at least 5 years in a senior leadership role within a VAR, MSP, or similar organization
Proven track record of growing services revenue and managing P&L for a professional services organization
Expertise in security technologies (Palo Alto Networks, Fortinet, Rubrik), networking (Cisco, Juniper, Arista, Aruba), and data center solutions (Dell, HPE, NetApp, Pure, VMware)
Knowledge of automation tools (Ansible, Terraform) and observability platforms
Strong ability to evaluate, improve, and optimize operational processes
Excellent leadership, communication, and relationship-building skills
Knowledge of security management tools and technologies, including SIEM, IDS/IPS, firewalls, and endpoint protection solutions
Must be based in the United States.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's 'Best Places to Work' and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $250,000- 300,000 OTE, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.