Deal Success Coordinator
To see similar active jobs please follow this link: Remote Customer Success jobs
Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
Your Role
The Deal Success Coordinator will provide support to the sales team in responding to vendor forms, and coordinating responses from various teams including sales, marketing, finance, legal, and order operations. This individual will also provide general day-to-day sales support for the Account Management team and assist the Revenue Operations team with various tasks.
What You Will Accomplish
- Support the deal success process by executing the following activities:
- Creating responses to tenders, RFP’s, security questionnaires and administrative forms (banking information, company info, etc)
- Prepare responses to sales and product literature requests to facilitate the selling process
- Work closely with teams throughout the company including sales, finance, legal, marketing, operations, product/engineering to help respond to customer requests
- Uphold complete and accurate records of all activities in Salesforce
- Coordinate resources, schedules and timelines for assigned projects
- Produce required sales analytics and reports from Salesforce
- Provide day-to-day support of the Account Management team to expedite deal closure
·Support the Revenue Operations team with activities such as sales process adherence and testing new developments in Salesforce.com
- Promote positive working relationships with all internal and external customers
What We Are Looking For
We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
There are a few must haves, but we will keep that list short:
- University degree or College Diploma in Business Administration, or equivalent program
- 3+ years’ of experience in an administrative role
- Expert level working experience in Microsoft Office and Adobe Acrobat, experience with Salesforce considered an asset
- Excellent organization skills and demonstrated ability to solve problems with innovative and creative solutions
- Strong attention to detail and demonstrated ability to manage and prioritize tasks
- Excellent verbal and written communication skills
The Most Important Thing
We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation and Benefits
The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
MIN: $48,800 - MID: $61,000 - MAX: $73,200 Currency: CAD
Magnet is proud to offer benefits such as:
Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Employee committees & resource groups
Healthcare and retirement benefits
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About the job
Deal Success Coordinator
To see similar active jobs please follow this link: Remote Customer Success jobs
Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
Your Role
The Deal Success Coordinator will provide support to the sales team in responding to vendor forms, and coordinating responses from various teams including sales, marketing, finance, legal, and order operations. This individual will also provide general day-to-day sales support for the Account Management team and assist the Revenue Operations team with various tasks.
What You Will Accomplish
- Support the deal success process by executing the following activities:
- Creating responses to tenders, RFP’s, security questionnaires and administrative forms (banking information, company info, etc)
- Prepare responses to sales and product literature requests to facilitate the selling process
- Work closely with teams throughout the company including sales, finance, legal, marketing, operations, product/engineering to help respond to customer requests
- Uphold complete and accurate records of all activities in Salesforce
- Coordinate resources, schedules and timelines for assigned projects
- Produce required sales analytics and reports from Salesforce
- Provide day-to-day support of the Account Management team to expedite deal closure
·Support the Revenue Operations team with activities such as sales process adherence and testing new developments in Salesforce.com
- Promote positive working relationships with all internal and external customers
What We Are Looking For
We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
There are a few must haves, but we will keep that list short:
- University degree or College Diploma in Business Administration, or equivalent program
- 3+ years’ of experience in an administrative role
- Expert level working experience in Microsoft Office and Adobe Acrobat, experience with Salesforce considered an asset
- Excellent organization skills and demonstrated ability to solve problems with innovative and creative solutions
- Strong attention to detail and demonstrated ability to manage and prioritize tasks
- Excellent verbal and written communication skills
The Most Important Thing
We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation and Benefits
The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
MIN: $48,800 - MID: $61,000 - MAX: $73,200 Currency: CAD
Magnet is proud to offer benefits such as:
Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Employee committees & resource groups
Healthcare and retirement benefits
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.