CX Portfolio Manager - Solution Offerings
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Join our team as the Portfolio Manager for Customer Experience Lifecycle Services, an offering designed to provide customers with the services they need (inc. planning, architecture, health checks, training, support) to achieve a successful outcome with EDB Postgres AI.
You will work to design, launch and iterate the offering itself to ensure it provides meaningful customer value and helps them achieve their goals with EDB Postgres AI. This includes ensuring our internal and external stakeholders have a clear understanding of the value they are receiving, have the opportunity to provide meaningful feedback and achieve the measurable outcomes that they expect.
To achieve this you will design and iterate on the definition of the lifecycle services offering(s) to ensure they meet customer needs, execute our GTM motion (creation of GTM collateral and sales enablement), and continuously monitor our performance (track program effectiveness and customer adoption). You will work closely to drive alignment with key stakeholders across Product/Engineering, CX and Sales to ensure a holistic customer experience.
What your impact will be:
Define offerings based on industry best practices, EDB customer needs and Customer Experience design principles for adoption and expansion of EDB products.
Develop sales and marketing messaging and collateral that aligns with customer needs, offering value proposition and deal closure. Identify sales collateral and artifacts that help manage sales pipeline, messaging and conversion.
Develop delivery readiness strategy in line with offering definition, coach and train our delivery teams to ensure they are able to effectively leverage the best practices to service our customers.
Drive awareness and alignment of the offering roadmap and customer feedback within the CX and Product management organization
Partner closely with key stakeholders across Product, Engineering and CX to ensure offerings reflect best practices, product features and messaging
Proactively work to ensure training collateral and best practices are kept up-to-date with new releases, service capabilities and customer learnings
Ability to influence cross-functional leaders and teams to create a better customer outcome
What you will bring:
4+ years of technical solutions, product management, services management and/or consulting experience
Experience engaging with multiple stakeholders across functions in sales, marketing, products and engineering
Ability to quickly develop a perspective, refine with discussions and execute with urgency
Demonstrated experience in fostering deep stakeholder relationships and solutions
Evidence of influencing product/service improvements based on customer feedback
Proven ability to create and manage technical tools and assets to support service delivery
Compensation Range: $120-130k (DOE/Location) + annual variable bonus
About the job
CX Portfolio Manager - Solution Offerings
To see similar active jobs please follow this link: Remote Management jobs
Join our team as the Portfolio Manager for Customer Experience Lifecycle Services, an offering designed to provide customers with the services they need (inc. planning, architecture, health checks, training, support) to achieve a successful outcome with EDB Postgres AI.
You will work to design, launch and iterate the offering itself to ensure it provides meaningful customer value and helps them achieve their goals with EDB Postgres AI. This includes ensuring our internal and external stakeholders have a clear understanding of the value they are receiving, have the opportunity to provide meaningful feedback and achieve the measurable outcomes that they expect.
To achieve this you will design and iterate on the definition of the lifecycle services offering(s) to ensure they meet customer needs, execute our GTM motion (creation of GTM collateral and sales enablement), and continuously monitor our performance (track program effectiveness and customer adoption). You will work closely to drive alignment with key stakeholders across Product/Engineering, CX and Sales to ensure a holistic customer experience.
What your impact will be:
Define offerings based on industry best practices, EDB customer needs and Customer Experience design principles for adoption and expansion of EDB products.
Develop sales and marketing messaging and collateral that aligns with customer needs, offering value proposition and deal closure. Identify sales collateral and artifacts that help manage sales pipeline, messaging and conversion.
Develop delivery readiness strategy in line with offering definition, coach and train our delivery teams to ensure they are able to effectively leverage the best practices to service our customers.
Drive awareness and alignment of the offering roadmap and customer feedback within the CX and Product management organization
Partner closely with key stakeholders across Product, Engineering and CX to ensure offerings reflect best practices, product features and messaging
Proactively work to ensure training collateral and best practices are kept up-to-date with new releases, service capabilities and customer learnings
Ability to influence cross-functional leaders and teams to create a better customer outcome
What you will bring:
4+ years of technical solutions, product management, services management and/or consulting experience
Experience engaging with multiple stakeholders across functions in sales, marketing, products and engineering
Ability to quickly develop a perspective, refine with discussions and execute with urgency
Demonstrated experience in fostering deep stakeholder relationships and solutions
Evidence of influencing product/service improvements based on customer feedback
Proven ability to create and manage technical tools and assets to support service delivery
Compensation Range: $120-130k (DOE/Location) + annual variable bonus