Customer Support Specialist - Point of Sale and Memberships
Join our award-winning global Customer Support team! We are looking for self-motivated individuals with strong customer service skills searching for growth potential! Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career. Your contribution would be key to the success of Blackbaud's objectives as you help social good organizations thrive!
Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector.
What you'll do:
Resolve basic issues for our solutions in an efficient and friendly manner.
Author and publish help content to improve self-service resources.
Accurately capture notes, document activities and manage cases in a clear and actionable way for teammates and customers.
Stay informed on product changes and rapidly learn information about functionality changes.
Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations.
Act as the customer-facing point of contact for all service-related needs.
Join a rotation of on-call resources for customers afterhours and on weekends.
What you'll bring:
You have experience with credit card processing and transactions.
You have experience troubleshooting email deliverability.
You have experience with POS software, such as receipt printers, credit card machines, cash drawers.
You have experience working with and building queries.
You have understanding and troubleshooting various API types (REST, SOAP) + working with Partners.
You have experience working with and troubleshooting fully cloud hosted solutions.
You have basic knowledge of CSS, Javascript, and HTML.
You have proven experience with creating and updating self-service knowledge resources.
You are naturally diplomatic and tactful.
You learn quickly and take on new concepts and ideas easily.
You have experience asking critical questions and probing for information to facilitate problem solving.
You anticipate obstacles and take steps to minimize impact on intended results.
You communicate professionally including experience composing grammatically correct, concise and accurate customer responses.
You have the ability to decipher technical terminology and explain in easy to understand language to your customer.
You have a high school diploma.
What our interviewing process looks like:
We take pride in finding the best talent for our team and utilize a multi-step interviewing process, starting with a recorded video interview. You can expect to hear from our recruiter soon.
Our Costa Rica Blackbaud team members are currently working from home and will stay in this format indefinitely.
#LI-REMOTE
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Customer Support Specialist - Point of Sale and Memberships
Join our award-winning global Customer Support team! We are looking for self-motivated individuals with strong customer service skills searching for growth potential! Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career. Your contribution would be key to the success of Blackbaud's objectives as you help social good organizations thrive!
Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector.
What you'll do:
Resolve basic issues for our solutions in an efficient and friendly manner.
Author and publish help content to improve self-service resources.
Accurately capture notes, document activities and manage cases in a clear and actionable way for teammates and customers.
Stay informed on product changes and rapidly learn information about functionality changes.
Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations.
Act as the customer-facing point of contact for all service-related needs.
Join a rotation of on-call resources for customers afterhours and on weekends.
What you'll bring:
You have experience with credit card processing and transactions.
You have experience troubleshooting email deliverability.
You have experience with POS software, such as receipt printers, credit card machines, cash drawers.
You have experience working with and building queries.
You have understanding and troubleshooting various API types (REST, SOAP) + working with Partners.
You have experience working with and troubleshooting fully cloud hosted solutions.
You have basic knowledge of CSS, Javascript, and HTML.
You have proven experience with creating and updating self-service knowledge resources.
You are naturally diplomatic and tactful.
You learn quickly and take on new concepts and ideas easily.
You have experience asking critical questions and probing for information to facilitate problem solving.
You anticipate obstacles and take steps to minimize impact on intended results.
You communicate professionally including experience composing grammatically correct, concise and accurate customer responses.
You have the ability to decipher technical terminology and explain in easy to understand language to your customer.
You have a high school diploma.
What our interviewing process looks like:
We take pride in finding the best talent for our team and utilize a multi-step interviewing process, starting with a recorded video interview. You can expect to hear from our recruiter soon.
Our Costa Rica Blackbaud team members are currently working from home and will stay in this format indefinitely.
#LI-REMOTE
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.