Customer Support Specialist - Payments
To see similar active jobs please follow this link: Remote Customer Success jobs
AffiniPay is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist for our Payments team, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail-oriented and skilled at solving problems and explaining complex issues.
What You'll Do:
Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and support ticketing system
Ensure customers receive consistent and reliable service and support during every interaction
Stay informed and knowledgeable regarding new product releases
Document found issues and steps to reproduce
Investigate issues reported by customers
Educate our customers on how to use AffiniPay/LawPay/CPACharge products
About You:
2+ years experience in a customer support role
Must have excellent interpersonal and professional communication skills; both written and verbal
Must be friendly, clear, and a strong speaker
Maintain a high level of professionalism, integrity, and ethics
Excellent time management and people skills
Works well in a team setting
Must be able to react positively to difficult situations
Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
Must be able to answer inbound support calls daily
Available for one of the later shifts, Monday-Friday (9:00am-6:00pm CST, 9:30am-6:30pm CST, 10:00am-7:00pm CST)
Additional Information:
The base pay range for this position is between $45,000 - $50,000 annually. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
If you're located near our San Diego or Austin offices, we offer hybrid work options.
About the job
Customer Support Specialist - Payments
To see similar active jobs please follow this link: Remote Customer Success jobs
AffiniPay is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist for our Payments team, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail-oriented and skilled at solving problems and explaining complex issues.
What You'll Do:
Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and support ticketing system
Ensure customers receive consistent and reliable service and support during every interaction
Stay informed and knowledgeable regarding new product releases
Document found issues and steps to reproduce
Investigate issues reported by customers
Educate our customers on how to use AffiniPay/LawPay/CPACharge products
About You:
2+ years experience in a customer support role
Must have excellent interpersonal and professional communication skills; both written and verbal
Must be friendly, clear, and a strong speaker
Maintain a high level of professionalism, integrity, and ethics
Excellent time management and people skills
Works well in a team setting
Must be able to react positively to difficult situations
Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
Must be able to answer inbound support calls daily
Available for one of the later shifts, Monday-Friday (9:00am-6:00pm CST, 9:30am-6:30pm CST, 10:00am-7:00pm CST)
Additional Information:
The base pay range for this position is between $45,000 - $50,000 annually. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
If you're located near our San Diego or Austin offices, we offer hybrid work options.