Customer Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
Location: Anywhere in the world within time zones GMT +/-5h or PDT +/-5h. While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.
Oyster is growing fast, and we are looking for Customer Support Specialists to join our Care business unit, to help us deliver a fantastic support experience to our growing number of customers. You will be part of the Care frontline team of our business and someone who our customers interact with day to day.
The Care team handles all requests that affect customer and team member contracts (e.g. salary or role change), benefits-related requests (e.g. benefits enrollment, statutory benefits), platform and account changes (e.g. update banking details, add super admin), attendance management (e.g. timesheets approvals) as well as any sensitive HR matters.
What you'll do…
You will be the face and voice of Oyster to our Customers and their Team Members when they need support or extra guidance to use the Oyster platform and services that relate to our Care business unit;
Working with support colleagues, HR, finance, and legal experts to resolve queries and then sharing your knowledge with the whole customer-facing team
Using support ticketing platforms (Zendesk) and knowledge-centered support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience
Maintaining and helping to develop our self-service tools so that we can help the customer help themselves as much as possible
What we're looking for 📜
2-3 years of hands-on customer support at a SaaS business
Experience in a support or administration role in an HR or People function
Experience with using a support platform, preferably Zendesk
An empathic and human-centered approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
First-class attention to detail and reasoning with extreme organization and a proven work ethic
Comfortable with a high pace work environment and changing customer priorities
Excellent interpersonal skills, determination and tenacity, along with a sense of humor
Remote-first advocate and passionate about creating change in the future of work landscape
Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
You'll also need...
A reliable home internet connection (or be able to get one)
Fluent English language skills
About the job
Customer Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
Location: Anywhere in the world within time zones GMT +/-5h or PDT +/-5h. While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.
Oyster is growing fast, and we are looking for Customer Support Specialists to join our Care business unit, to help us deliver a fantastic support experience to our growing number of customers. You will be part of the Care frontline team of our business and someone who our customers interact with day to day.
The Care team handles all requests that affect customer and team member contracts (e.g. salary or role change), benefits-related requests (e.g. benefits enrollment, statutory benefits), platform and account changes (e.g. update banking details, add super admin), attendance management (e.g. timesheets approvals) as well as any sensitive HR matters.
What you'll do…
You will be the face and voice of Oyster to our Customers and their Team Members when they need support or extra guidance to use the Oyster platform and services that relate to our Care business unit;
Working with support colleagues, HR, finance, and legal experts to resolve queries and then sharing your knowledge with the whole customer-facing team
Using support ticketing platforms (Zendesk) and knowledge-centered support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience
Maintaining and helping to develop our self-service tools so that we can help the customer help themselves as much as possible
What we're looking for 📜
2-3 years of hands-on customer support at a SaaS business
Experience in a support or administration role in an HR or People function
Experience with using a support platform, preferably Zendesk
An empathic and human-centered approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
First-class attention to detail and reasoning with extreme organization and a proven work ethic
Comfortable with a high pace work environment and changing customer priorities
Excellent interpersonal skills, determination and tenacity, along with a sense of humor
Remote-first advocate and passionate about creating change in the future of work landscape
Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
You'll also need...
A reliable home internet connection (or be able to get one)
Fluent English language skills