Customer Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!
We have two different schedules within our Support Team. In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 12 hours (including 1 hour for a break).
We are looking for an independent contractor (EU time zone) for a freelance contract.
Your Experience
Must have:
Excellent command of English is a must,
Strong communication and problem-solving skills,
Patience and an ability to handle stress,
Love of modern technologies.
Nice to have:
Knowledge of one more foreign language will be a plus.
What you'll be doing
You'll be responsible for:
Responding to user requests about the app usage in a timely and accurate way via email,
Escalating issues to the engineering team,
Identifying and analyzing user needs to provide insights to the product team,
Contributing to the projects that would help to improve our current Support processes.
Your targets will be:
Achieving and maintaining high answering speed and support quality results.
#LI-YY1
Customer Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!
We have two different schedules within our Support Team. In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 12 hours (including 1 hour for a break).
We are looking for an independent contractor (EU time zone) for a freelance contract.
Your Experience
Must have:
Excellent command of English is a must,
Strong communication and problem-solving skills,
Patience and an ability to handle stress,
Love of modern technologies.
Nice to have:
Knowledge of one more foreign language will be a plus.
What you'll be doing
You'll be responsible for:
Responding to user requests about the app usage in a timely and accurate way via email,
Escalating issues to the engineering team,
Identifying and analyzing user needs to provide insights to the product team,
Contributing to the projects that would help to improve our current Support processes.
Your targets will be:
Achieving and maintaining high answering speed and support quality results.
#LI-YY1