Customer Support Hero
To see similar active jobs please follow this link: Remote Customer Success jobs
Job Description
We’re looking for a few good Heroes … Do you have what it takes?
Our growing customer support team has a sterling reputation for responsiveness and excellent customer service. They are everyday heroes, making a big difference. In keeping with this trend, and to scale with our rapidly growing company, it’s time to add to our team of Support Heroes.
If you can answer YES to the following, you just might have what it takes.
COMMUNICATION and our CUSTOMERS
- Do you have a passion for customer centricity and putting the customer at the center of everything you do?
- Can you communicate in a way that fosters trust and customer advocacy ?
- Are you a go-the-extra-mile kind of person?
- Can you craft communication that makes customers feel like they are supremely important?
- Is empathy one of your strong-suites?
- Does the prospect of problem-solving truly light you up?
GEEK OUT with the BEST OF US
- When it comes to software, can you talk shop and pass knowledge without going over the customer’s head?
- Are you into efficiency, namely writing and leveraging support articles for customers, rather than answer the same thing over and over?
- Do you Simply Kill It when it comes to organization?
INDEPENDENT but NOT ROGUE
- Do you have a proven track-record for working remotely?
- Is team communication your thing , even when you’re the one to initiate?
- Is transparency a strong part of your work ethic… even when it doesn’t look that hot?
If you answered YES to the above questions, this might be the perfect opportunity for a Hero such as yourself.
A Little About Us ... we’re more than just a tech company.
Clockwork Recruiting is on a mission to set new industry standards for software tools that are designed for Executive Headhunters and Recruiters worldwide.
The Clockwork software tool brings some much-needed efficiency and clarity to executive search projects by helping search firms organize candidates and collaborate with clients in a clean and easy-to-use online portal.
We believe that culture is the key to success, which is why our Clockwork Values are woven into all that we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.
What We’re Looking For ... Calling all Heroes! We are searching for exceptional Support Heroes who can 1. work remotely from their home office to address customer issues in a timely manner and 2. build our support platform when not directly engaged with customers.
As a member of Support and the larger Customer Success team, the successful candidate will assist in implementing various support/success initiatives. This may include efforts for improving the customer’s experience with our Support department, reporting on customer ratings, and assisting with the maintenance of our Knowledge Base.
Our Support Heroes are on the front lines with customers and need to communicate effectively across multiple departments and with customers. They have the ability to shift gears at a moment's notice and enjoy the challenges of providing excellent service in a fast-paced startup environment.
If you’ve got the hero mindset with a proven track record in problem-solving and helping customers, we should chat.
Responsibilities:
- Manage conversations and issues with customers that come in through our support portal. This will require your rapidly getting up-to-speed with the inner-workings of the Clockwork platform.
- Escalate issues to our Tier II support department, when needed.
- Communicate with the Product, Finance, Support Tier II, and Customer Success departments to appropriately resolve issues.
- Serve as the voice of the customer by supplying customer rating data.
- Build a repository of personable canned replies and positive scripting.
- BONUS: Technical writing abilities to assist with article writing for our growing Knowledge Base.
Requirements:
We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly. Ensuring a diverse and inclusive workplace where we learn from each other is core to Clockwork’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a fun place to work.
Come do the best work of your life here at Clockwork.
Apply Here: https://goo.gl/PZ5QaE
Company DescriptionClockwork is the world’s #1 recruiting process management platform specifically designed for executive search. The days of painful data entry, time-consuming status reports, and wasted time are over. Recruiters using Clockwork across the globe are providing an exceptional executive search experience for their clients with better collaboration and increased transparency. And, they’re doing it in real-time, anywhere there’s an internet connection.
Customer Support Hero
To see similar active jobs please follow this link: Remote Customer Success jobs
Job Description
We’re looking for a few good Heroes … Do you have what it takes?
Our growing customer support team has a sterling reputation for responsiveness and excellent customer service. They are everyday heroes, making a big difference. In keeping with this trend, and to scale with our rapidly growing company, it’s time to add to our team of Support Heroes.
If you can answer YES to the following, you just might have what it takes.
COMMUNICATION and our CUSTOMERS
- Do you have a passion for customer centricity and putting the customer at the center of everything you do?
- Can you communicate in a way that fosters trust and customer advocacy ?
- Are you a go-the-extra-mile kind of person?
- Can you craft communication that makes customers feel like they are supremely important?
- Is empathy one of your strong-suites?
- Does the prospect of problem-solving truly light you up?
GEEK OUT with the BEST OF US
- When it comes to software, can you talk shop and pass knowledge without going over the customer’s head?
- Are you into efficiency, namely writing and leveraging support articles for customers, rather than answer the same thing over and over?
- Do you Simply Kill It when it comes to organization?
INDEPENDENT but NOT ROGUE
- Do you have a proven track-record for working remotely?
- Is team communication your thing , even when you’re the one to initiate?
- Is transparency a strong part of your work ethic… even when it doesn’t look that hot?
If you answered YES to the above questions, this might be the perfect opportunity for a Hero such as yourself.
A Little About Us ... we’re more than just a tech company.
Clockwork Recruiting is on a mission to set new industry standards for software tools that are designed for Executive Headhunters and Recruiters worldwide.
The Clockwork software tool brings some much-needed efficiency and clarity to executive search projects by helping search firms organize candidates and collaborate with clients in a clean and easy-to-use online portal.
We believe that culture is the key to success, which is why our Clockwork Values are woven into all that we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.
What We’re Looking For ... Calling all Heroes! We are searching for exceptional Support Heroes who can 1. work remotely from their home office to address customer issues in a timely manner and 2. build our support platform when not directly engaged with customers.
As a member of Support and the larger Customer Success team, the successful candidate will assist in implementing various support/success initiatives. This may include efforts for improving the customer’s experience with our Support department, reporting on customer ratings, and assisting with the maintenance of our Knowledge Base.
Our Support Heroes are on the front lines with customers and need to communicate effectively across multiple departments and with customers. They have the ability to shift gears at a moment's notice and enjoy the challenges of providing excellent service in a fast-paced startup environment.
If you’ve got the hero mindset with a proven track record in problem-solving and helping customers, we should chat.
Responsibilities:
- Manage conversations and issues with customers that come in through our support portal. This will require your rapidly getting up-to-speed with the inner-workings of the Clockwork platform.
- Escalate issues to our Tier II support department, when needed.
- Communicate with the Product, Finance, Support Tier II, and Customer Success departments to appropriately resolve issues.
- Serve as the voice of the customer by supplying customer rating data.
- Build a repository of personable canned replies and positive scripting.
- BONUS: Technical writing abilities to assist with article writing for our growing Knowledge Base.
Requirements:
We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly. Ensuring a diverse and inclusive workplace where we learn from each other is core to Clockwork’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a fun place to work.
Come do the best work of your life here at Clockwork.
Apply Here: https://goo.gl/PZ5QaE
Company DescriptionClockwork is the world’s #1 recruiting process management platform specifically designed for executive search. The days of painful data entry, time-consuming status reports, and wasted time are over. Recruiters using Clockwork across the globe are providing an exceptional executive search experience for their clients with better collaboration and increased transparency. And, they’re doing it in real-time, anywhere there’s an internet connection.