Customer Support Engineer I (Fixed operations)

*Position supports the Fixed Operations (parts and service) areas of a dealership.  Prior Parts or Service experience highly preferred.

Job Description

We're looking for enthusiastic people who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Key Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Ability to understand the application both functionally and technically

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

Skills and Experience

• 5+years of experience as an Application Support Engineer.

• Experience in Fixed Operations (Parts/Service) in an automotive environment.

• Knowledge of APIs and coding skills preferred.

• Working knowledge of SQL,Mongo Databases & basic network configuration

• Previous experience in application, production or product support

• Ability to learn and master employer-specific software

• Complex problem solving

• Written and verbal communication skills

• Ability to diagnose & address application issues

• Candidate should be ready for rotational shift

Preferred Skills

• Basic understanding of IoT and software

Perks and Benefits

• Competitive compensation and generous stock options   

• 100% employer-paid top-of-the-line medical, dental and vision coverage  

• Great benefits including unlimited PTO, parental leave and free snacks and beverages  

• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   

• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    

• Work on the latest and coolest technologies – everything is home-grown and built ground-up   

• A dynamic work environment with a strong sense of community and collaboration   

• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   

• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$45,500—$75,700 USD