MENU
  • Remote Jobs
  • Companies
  • Go Premium
  • Job Alerts
  • Post a Job
  • Log in
  • Sign up
Working Nomads logo Working Nomads
  • Remote Jobs
  • Companies
  • Post Jobs
  • Go Premium
  • Get Free Job Alerts
  • Log in

Customer Support Coach

Cloudbeds

Full-time
Thailand
customer service
communication
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Customer Success jobs

What You Will Do:

  • Assist and support our existing customers (hotel properties) daily in the use of our software in English or Thai

  • Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers

  • Troubleshoot and make outbound calls for escalated issues when necessary

  • Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software

  • Gather customers' feedback and requirements for future releases of the software

  • Use training materials to keep up-to-date with the latest system's updates

  • Help create new tutorials as needed by contributing content to the database of support articles

  • Attend company-wide online training sessions

Key Competencies include:

  • Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients

  • Able to lead to multiple personality types

  • Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you. 

  • Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

  • The ability to multitask and cope with change, in a fast-paced working environment

You’ll Succeed With: 

  • 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles

  • Previous experience in customer service or similar is a plus

  • Native or Fluent in English

  • Native or fluent Thai

  • Excellent communication skills and a positive attitude

  • Excellent problem-solving skills and emotional management

  • Great levels of learning agility

  • Compatible graduation course or more than 2 years of proven experience in the area

  • Skill with computers and systems

  • Excellent internet/wifi connection

  • Note: This is a remote position that can be done anywhere

*ATTENTION: PLEASE SEND YOUR CV IN ENGLISH!*

About the job

Full-time
Thailand
34 Applicants
Posted 9 months ago
customer service
communication
Enhancv advertisement

30,000+
REMOTE JOBS

Unlock access to our database and
kickstart your remote career
Join Premium

Customer Support Coach

Cloudbeds
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Customer Success jobs

What You Will Do:

  • Assist and support our existing customers (hotel properties) daily in the use of our software in English or Thai

  • Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers

  • Troubleshoot and make outbound calls for escalated issues when necessary

  • Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software

  • Gather customers' feedback and requirements for future releases of the software

  • Use training materials to keep up-to-date with the latest system's updates

  • Help create new tutorials as needed by contributing content to the database of support articles

  • Attend company-wide online training sessions

Key Competencies include:

  • Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients

  • Able to lead to multiple personality types

  • Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you. 

  • Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

  • The ability to multitask and cope with change, in a fast-paced working environment

You’ll Succeed With: 

  • 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles

  • Previous experience in customer service or similar is a plus

  • Native or Fluent in English

  • Native or fluent Thai

  • Excellent communication skills and a positive attitude

  • Excellent problem-solving skills and emotional management

  • Great levels of learning agility

  • Compatible graduation course or more than 2 years of proven experience in the area

  • Skill with computers and systems

  • Excellent internet/wifi connection

  • Note: This is a remote position that can be done anywhere

*ATTENTION: PLEASE SEND YOUR CV IN ENGLISH!*

Working Nomads

Post Jobs
Premium Subscription
Sponsorship
Free Job Alerts

Job Skills
API
FAQ
Privacy policy
Terms and conditions
Contact us
About us

Jobs by Category

Remote Administration jobs
Remote Consulting jobs
Remote Customer Success jobs
Remote Development jobs
Remote Design jobs
Remote Education jobs
Remote Finance jobs
Remote Legal jobs
Remote Healthcare jobs
Remote Human Resources jobs
Remote Management jobs
Remote Marketing jobs
Remote Sales jobs
Remote System Administration jobs
Remote Writing jobs

Jobs by Position Type

Remote Full-time jobs
Remote Part-time jobs
Remote Contract jobs

Jobs by Region

Remote jobs Anywhere
Remote jobs North America
Remote jobs Latin America
Remote jobs Europe
Remote jobs Middle East
Remote jobs Africa
Remote jobs APAC

Jobs by Skill

Remote Accounting jobs
Remote Assistant jobs
Remote Copywriting jobs
Remote Cyber Security jobs
Remote Data Analyst jobs
Remote Data Entry jobs
Remote English jobs
Remote Spanish jobs
Remote Project Management jobs
Remote QA jobs
Remote SEO jobs

Jobs by Country

Remote jobs Australia
Remote jobs Argentina
Remote jobs Brazil
Remote jobs Canada
Remote jobs Colombia
Remote jobs France
Remote jobs Germany
Remote jobs Ireland
Remote jobs India
Remote jobs Japan
Remote jobs Mexico
Remote jobs Netherlands
Remote jobs New Zealand
Remote jobs Philippines
Remote jobs Poland
Remote jobs Portugal
Remote jobs Singapore
Remote jobs Spain
Remote jobs UK
Remote jobs USA


Working Nomads curates remote digital jobs from around the web.

© 2025 Working Nomads.