Customer Support Advocate
About The Role
The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.
On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, 1:1s, and company-wide learning and development opportunities.
Responsibilities:
Assist users in their entire experience across our dual-side marketplace.
Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.
Be proactive and work with our users to ensure exceptional service.
Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.
Identify trends and provide constructive feedback to other employees and departments as necessary.
Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.
Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.
Perform additional duties within the scope of a Customer Support Representative as required or requested.
Skills/Experience:
Minimum 1 year of customer service experience, including handling more complex customer interactions.
Knowledge of CRM tools is preferred.
Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.
We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.
Excellent written & verbal communication skills: Have a strong command of grammar and spelling.
Reliable & Punctual: You are an important part of our team, so excellent time management is expected.
Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity and multitasking!
Available full-time (40 hours / week): We run a 7-day-a-week business, so weekend and holiday availability is required.
(Target Start Date: 9/8/2025)
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
Customer Support Advocate
About The Role
The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.
On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, 1:1s, and company-wide learning and development opportunities.
Responsibilities:
Assist users in their entire experience across our dual-side marketplace.
Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.
Be proactive and work with our users to ensure exceptional service.
Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.
Identify trends and provide constructive feedback to other employees and departments as necessary.
Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.
Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.
Perform additional duties within the scope of a Customer Support Representative as required or requested.
Skills/Experience:
Minimum 1 year of customer service experience, including handling more complex customer interactions.
Knowledge of CRM tools is preferred.
Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.
We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.
Excellent written & verbal communication skills: Have a strong command of grammar and spelling.
Reliable & Punctual: You are an important part of our team, so excellent time management is expected.
Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity and multitasking!
Available full-time (40 hours / week): We run a 7-day-a-week business, so weekend and holiday availability is required.
(Target Start Date: 9/8/2025)
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.