Customer Support Admin
To see similar active jobs please follow this link: Remote Customer Success jobs
About The Company
Panoptyc uses (https://panoptyc.com/) AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world.
What We're Looking For:
We're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.
Tasks and Responsibilities
Sharing information on new products and services to customers
Make warm calls to existing customers to check in and ensure they're not having issues
Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
Fixing issues that customers and processes have as soon as you discover them
Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness
Education and Experience Requirements
Excellent verbal English
Excellent written English
1+ years of customer-facing experience
Required Skills
Email Support
Customer Service
Problem Solving
Communication Skills
Data Encoding / Data Entry
Personal Attributes
Positivity - encouraging a supportive and constructive attitude towards colleagues / customers
Adaptability - being open to taking on tasks outside of the usual job description when necessary
Professionalism - having a respectful and professional demeanor in all interactions
Proactive problem-solving mentality and willingness to help others
Independent, process-oriented, reliable, high-integrity, people-oriented, task-oriented, organized, learns and works quickly
Job Details
Full-time status (40 hours per week)
Able to work during US Eastern time zone
Compensation
Starting hourly rate of $5.00 - $6.00 USD (depending on experience)
About the job
Customer Support Admin
To see similar active jobs please follow this link: Remote Customer Success jobs
About The Company
Panoptyc uses (https://panoptyc.com/) AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world.
What We're Looking For:
We're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.
Tasks and Responsibilities
Sharing information on new products and services to customers
Make warm calls to existing customers to check in and ensure they're not having issues
Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
Fixing issues that customers and processes have as soon as you discover them
Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness
Education and Experience Requirements
Excellent verbal English
Excellent written English
1+ years of customer-facing experience
Required Skills
Email Support
Customer Service
Problem Solving
Communication Skills
Data Encoding / Data Entry
Personal Attributes
Positivity - encouraging a supportive and constructive attitude towards colleagues / customers
Adaptability - being open to taking on tasks outside of the usual job description when necessary
Professionalism - having a respectful and professional demeanor in all interactions
Proactive problem-solving mentality and willingness to help others
Independent, process-oriented, reliable, high-integrity, people-oriented, task-oriented, organized, learns and works quickly
Job Details
Full-time status (40 hours per week)
Able to work during US Eastern time zone
Compensation
Starting hourly rate of $5.00 - $6.00 USD (depending on experience)