Customer Success Operations Analyst
To see similar active jobs please follow this link: Remote Customer Success jobs
We are seeking a Customer Success Operations Analyst with experience using ChurnZero to join our team. In this role, you will be responsible for analyzing customer data, tracking customer success metrics, and implementing strategies to improve customer retention and satisfaction.
What You'll Do:
Managing and optimizing the ChurnZero platform to track customer interactions, monitor customer health, and identify at-risk customers
Analyzing customer data and trends to identify opportunities for improvement and growth
Collaborating with the Customer Success team to develop and implement strategies to increase customer retention and satisfaction
Developing and maintaining reports and dashboards to track key customer success metrics
Conducting regular reviews and analysis of customer accounts to identify potential churn risks and opportunities for upsell or cross-sell
Providing insights and recommendations to the Customer Success team based on data analysis and customer feedback
Assisting with the implementation of new customer success initiatives and programs
Keeping abreast of industry trends and best practices in customer success operations
What You'll Bring:
A bachelor's degree in business, marketing, or a related field
2+ years of experience in a customer success or operations role, preferably in a SaaS or technology company
Experience using ChurnZero or a similar customer success platform
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong attention to detail and organizational skills
Experience as a CSM is a plus
If you are passionate about customer success and have experience using ChurnZero to drive results, we would love to hear from you. Join our team and help us deliver exceptional customer experiences and drive business growth
Customer Success Operations Analyst
To see similar active jobs please follow this link: Remote Customer Success jobs
We are seeking a Customer Success Operations Analyst with experience using ChurnZero to join our team. In this role, you will be responsible for analyzing customer data, tracking customer success metrics, and implementing strategies to improve customer retention and satisfaction.
What You'll Do:
Managing and optimizing the ChurnZero platform to track customer interactions, monitor customer health, and identify at-risk customers
Analyzing customer data and trends to identify opportunities for improvement and growth
Collaborating with the Customer Success team to develop and implement strategies to increase customer retention and satisfaction
Developing and maintaining reports and dashboards to track key customer success metrics
Conducting regular reviews and analysis of customer accounts to identify potential churn risks and opportunities for upsell or cross-sell
Providing insights and recommendations to the Customer Success team based on data analysis and customer feedback
Assisting with the implementation of new customer success initiatives and programs
Keeping abreast of industry trends and best practices in customer success operations
What You'll Bring:
A bachelor's degree in business, marketing, or a related field
2+ years of experience in a customer success or operations role, preferably in a SaaS or technology company
Experience using ChurnZero or a similar customer success platform
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong attention to detail and organizational skills
Experience as a CSM is a plus
If you are passionate about customer success and have experience using ChurnZero to drive results, we would love to hear from you. Join our team and help us deliver exceptional customer experiences and drive business growth