Customer Success Manager - Trilingual (Portuguese, English & Spanish)

Resume must be submitted in English.

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path

In this role, you'll get to:

• Be the primary contact and advocate for approximately 150 medium-sized business customers

• Become an expert in Inbound Marketing and become the trusted marketing advisor to each of your customers

• Maintain a revenue base by managing account retention and renewal

• Drive upgrade revenue from new product feature adoption and expanded usage

• Work as part of the team to develop strategies for scale and growth

We are looking for people who:

• MUST BE TRILINGUAL in Portuguese, Spanish & English.

• Prior experience with sales or account management teams

• Experience working with small business owners and marketers

• A verifiable track record of consistently meeting and exceeding revenue goals

• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills

• Clear and articulate communication skills and the ability to effectively drive a phone conversation

• Phenomenal organizational skills

• The ability to thrive in a fast-paced environment

• Inbound Marketing knowledge is a plus

• Strong SaaS business acumen is a plus

• Experience with marketing automation software is a plus