Customer Success Manager
About the Role:
This role is for a Customer Success Manager for the Commercial market. You will be responsible for managing and expanding relationships with customers, including in the agriculture, insurance, and energy verticals . You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows.
The ideal candidate will have experience working in the geospatial/remote sensing industry with a strong ability to navigate complex commercial organizations, decision-making processes, and business relationships. The ability to identify and build connections between internal stakeholders will be key to driving adoption and impact across Planet’s commercial initiatives. Your mission will be to become a trusted advisor to our customers, keep them informed about product updates and industry trends. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. Ideal candidates understand the benefits of remote sensing data in the context of different platforms and are able to guide the customer in navigating and identify the best fit.
This is a full-time, remote position based in Europe. If located near one of our offices, you are expected to work from that office 3 days per week.
Impact You’ll Own:
Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet’s products.
Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.
What You Bring:
4+ years of experience in Customer Success, account management or similar
Good working knowledge of remote sensing, GIS or geospatial imagery products
Excellent technical background, experience with remote sensing platforms and solutions
Ability to successfully communicate and coordinate with international customers & sales teams
Solid problem solving skills, proactive work style and ability to work independently
Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
Experience in earth observation and related fields
Excellent verbal and written communication skills in English
Willingness to travel
What Makes You Stand Out:
Working proficiency in another European language
2+ years of technical experience working in GIS or remote sensing
Application Deadline:
July 21, 2025 by 23:59 PDT (CET -9)
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
#LI-REMOTE
About the job
Apply for this position
Customer Success Manager
About the Role:
This role is for a Customer Success Manager for the Commercial market. You will be responsible for managing and expanding relationships with customers, including in the agriculture, insurance, and energy verticals . You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows.
The ideal candidate will have experience working in the geospatial/remote sensing industry with a strong ability to navigate complex commercial organizations, decision-making processes, and business relationships. The ability to identify and build connections between internal stakeholders will be key to driving adoption and impact across Planet’s commercial initiatives. Your mission will be to become a trusted advisor to our customers, keep them informed about product updates and industry trends. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. Ideal candidates understand the benefits of remote sensing data in the context of different platforms and are able to guide the customer in navigating and identify the best fit.
This is a full-time, remote position based in Europe. If located near one of our offices, you are expected to work from that office 3 days per week.
Impact You’ll Own:
Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet’s products.
Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.
What You Bring:
4+ years of experience in Customer Success, account management or similar
Good working knowledge of remote sensing, GIS or geospatial imagery products
Excellent technical background, experience with remote sensing platforms and solutions
Ability to successfully communicate and coordinate with international customers & sales teams
Solid problem solving skills, proactive work style and ability to work independently
Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
Experience in earth observation and related fields
Excellent verbal and written communication skills in English
Willingness to travel
What Makes You Stand Out:
Working proficiency in another European language
2+ years of technical experience working in GIS or remote sensing
Application Deadline:
July 21, 2025 by 23:59 PDT (CET -9)
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
#LI-REMOTE