Customer Success Manager

The Customer Success Team’s Mission

We exist to empower our customers to connect with their prospects - and each other - in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum.

We’re here to make sure our customers don’t just use Orum - they thrive with it.

As a Customer Success Manager, you’ll own the entire post-sale customer journey - from onboarding and adoption to expansion and renewals. Think of this role as part mentor, part strategist, part product expert, and always a trusted partner.

You’ll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers’ goals, design success plans, and ensure they’re continuously realizing value from Orum. Your success is measured by theirs - and you’re just as obsessed with outcomes as they are.

Salary: OTE range of $85,000 - $95,000. If you're selected, we'll make an offer within this range that matches the experience you're coming with.

What You'll Do:

• Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives

• Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions

• Build deep relationships with key stakeholders, including executives, across your accounts

• Identify risks early and rally internal teams to ensure successful outcomes

• Stay up-to-date on Orum’s product and help customers adopt new features with confidence

• Deliver consistent communication on customer health, goals, and progress

• Create internal and external documentation, including customer success stories, onboarding templates, and best practices

• Manage a portfolio of customers, driving retention and growth

What We're Looking For:

• 3+ years in a Customer Success role at a tech or SaaS company

• Familiarity with sales engagement tools like Salesforce, Outreach, Salesloft, etc.

• Track record of driving high renewal rates and uncovering upsell opportunities

• Technical aptitude and curiosity. You love learning how products work and sharing that knowledge

• Experience working cross-functionally to deliver customer outcomes

• Strong communicator, both written and verbal

• Comfortable with ambiguity and energized by a fast-paced, start-up environment

• Passion for standardized processes that scale

• A heart for customer success and a mind for strategic growth

Bonus:

• Background in Sales Development or a related sales function

Benefits

✨ Flexibility to work anywhere in the US

✨ Flexible Vacation Policy

✨ Meaningful stock options in Orum

✨ 30+ paid holidays annually, including observed holidays, the first Friday of every month off and a two-week year-end holiday break.

✨ 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans

✨ Maternity + Paternity leave

✨ Comprehensive Life & Disability package

✨ $1k equipment reimbursement for work-related items that's yours to keep

✨ Company retreats and meetups for all employees to connect in person

✨ Company ERG - Women Of Orum (WOO)