Customer Success Manager (Deployment)
Neara is a high-growth technology company, backed by some of the world’s leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail.
Neara’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara’s platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high-value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.
Recognised as one of Time Magazine’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara’s primary growth focus is now the Americas, the UK and Europe, where a significant majority of our revenue growth is now derived.
As an Implementation Specialist, you will join our Deployment team, which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent, and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times.
You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers.
Some of the things you will contribute to:
Project set-up and data ingestion
Configuration or customisation required by the project scope
Building the model and the respective deliverables required to complete the project
Coordinate activity with the project team to meet deadlines and quality standards
Testing and providing final QA/QC of project deliverables before a client is ready to go live
Collaborate with the Customer Success Manager to ensure Neara’s system is implemented according to project specifications
Reporting on project status to the project stakeholders
Providing feedback and recommendations for improvements or resolving issues within Neara’s internal systems
Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.
Join customer meetings to demonstrate the implementation of the project
You will need to have:
Fluent verbal and written communication skills in English
Background in Mathematics, Computer Science, Geography, or a related field
Ability to break down problems systematically and develop practical solutions.
Experience with data filtering, matching, and joining (e.g., using ETL processes)
Patient and detail-oriented approach to routine tasks
Some attributes we highly regard:
Self-motivated problem solver who can quickly get to the core of complex challenges.
Coding skills or a demonstrable interest in development is highly regarded
Experience with technical project delivery
Experience with quality assurance processes
Willingness to travel internationally (Australia, UK, US and India)
Strong project management and stakeholder communication skills
Interested in working with 3D data, essential for our advanced spatial functions
Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems.
Some of the benefits we have on offer:
Significant opportunity for career development and acceleration
Have a voice in a cooperative, team-driven environment
Flexible hours and working arrangements
Competitive salary
20 holiday days + 1 day birthday leave
We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely.
Office snacks
To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days.
Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.
No agencies or third-party service providers, please
Questions? Email talent@neara.com.
Customer Success Manager (Deployment)
Neara is a high-growth technology company, backed by some of the world’s leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail.
Neara’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara’s platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high-value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.
Recognised as one of Time Magazine’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara’s primary growth focus is now the Americas, the UK and Europe, where a significant majority of our revenue growth is now derived.
As an Implementation Specialist, you will join our Deployment team, which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent, and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times.
You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers.
Some of the things you will contribute to:
Project set-up and data ingestion
Configuration or customisation required by the project scope
Building the model and the respective deliverables required to complete the project
Coordinate activity with the project team to meet deadlines and quality standards
Testing and providing final QA/QC of project deliverables before a client is ready to go live
Collaborate with the Customer Success Manager to ensure Neara’s system is implemented according to project specifications
Reporting on project status to the project stakeholders
Providing feedback and recommendations for improvements or resolving issues within Neara’s internal systems
Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.
Join customer meetings to demonstrate the implementation of the project
You will need to have:
Fluent verbal and written communication skills in English
Background in Mathematics, Computer Science, Geography, or a related field
Ability to break down problems systematically and develop practical solutions.
Experience with data filtering, matching, and joining (e.g., using ETL processes)
Patient and detail-oriented approach to routine tasks
Some attributes we highly regard:
Self-motivated problem solver who can quickly get to the core of complex challenges.
Coding skills or a demonstrable interest in development is highly regarded
Experience with technical project delivery
Experience with quality assurance processes
Willingness to travel internationally (Australia, UK, US and India)
Strong project management and stakeholder communication skills
Interested in working with 3D data, essential for our advanced spatial functions
Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems.
Some of the benefits we have on offer:
Significant opportunity for career development and acceleration
Have a voice in a cooperative, team-driven environment
Flexible hours and working arrangements
Competitive salary
20 holiday days + 1 day birthday leave
We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely.
Office snacks
To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days.
Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.
No agencies or third-party service providers, please
Questions? Email talent@neara.com.