Customer Success Manager (Deployment)

Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney. We have eight years of experience working with large utilities across the globe and are focused on growing across the US and Europe, with rapid adoption occurring over the last 3 years. Our mission is to revolutionize the utility industry by helping them future-proof their infrastructure and navigate the challenges of the grid improvements and adapting technology to facilitate the clean energy transition. Our 3D digital engineering network model enables utilities to visualize their entire network and simulate likely scenarios to inform decisions that will protect their assets and our communities.

As Implementation Specialist you will join our Deployment team who are passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will collaborate closely with the entire deployment team as well as interact with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times.

You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up-to-speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers.

Some of the things you will contribute to:

• Project set-up and data ingestion

• Configuration or customization required by the project scope

• Building the model and respective deliverables required to complete the project

• Coordinate activity with project team to meet deadlines and quality standards

• Testing and providing final QA/QC of project deliverables before a client is ready to go live

• Collaborate with the Customer Success Manager to ensure Neara’s system is implemented according to project specifications

• Reporting on project status to the project stakeholders

• Providing feedback and recommendations for improvements or resolving issues within Neara’s internal systems

• Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

• Join customer meetings to demonstrate the implementation of the project

You will need to have:

• Fluent verbal and written communication skills in English 

• Background in Mathematics, Computer Science, Geography, or a related field

• Ability to break down problems systematically and develop practical solutions.

• Experience with data filtering, matching, and joining (e.g., using ETL processes)

• Patient and detail-oriented approach to routine tasks

Some attributes we highly regard:

• Self-motivated problem solver who can quickly get to the core of complex challenges. 

• Coding skills or a demonstrable interest in development is highly regarded

• Experience with technical project delivery

• Experience with quality assurance processes

• Willingness to travel internationally (Australia, UK, US and India)

• Strong project management and stakeholder communication skills

• Interested in working with 3D data, essential for our advanced spatial functions

• Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems.

Some of the benefits we have on offer:

• Significant opportunity for career development and acceleration

• Have a voice in a cooperative, team driven environment

• Flexible hours and working arrangements 

• Competitive salary

• 20 holiday days + 1 day birthday leave

• We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely. 

• Office snacks

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.  We will endeavour to give you an update on your application within 7-10 working days.

Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.

No agencies or third party service providers please

Questions? Email talent@neara.com.