Customer Success Manager - Defence & Intelligence
About the Role:
The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.
This is a full-time, remote position based in Europe. If located near an office, you are expected to work from that office 3 days per week.
Impact You’ll Own:
Build and maintain strong, long-lasting customer relationships
Assist customers to expand their usage and adoption of our products
Onboarding and training of new clients
Co-own contract renewal with sales
Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
Work closely with Sales Representatives and other teams across the company
Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
What You Bring:
Experience successfully managing customer relationships or projects
6+ years of experience in Customer Success, account management or similar
Excellent verbal and written communication skills in English, the language of the company
Ability to successfully communicate and coordinate with international customers & sales teams
Experience working with defence and intelligence customers across the EMEA region
Excellent problem-solving skills, proactive work style, and ability to work independently
Ability to multitask and prioritize job requirements
Ability to travel internationally
Experience operating within a classified environment
Ability to obtain and maintain NATO security clearance
What Makes You Stand Out:
Working proficiency in another European language
Experience in earth observation and related fields
Experience working with government customers
Working knowledge of geospatial technologies, GIS or Remote Sensing
Experience as an intelligence professional, imagery analyst or related field
Experience working with, or in, NATO
Application Deadline:
November 4, 2025 by 23:59 Pacific Time (11:59 PM PT)
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
#LI-REMOTE
About the job
Apply for this position
Customer Success Manager - Defence & Intelligence
About the Role:
The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.
This is a full-time, remote position based in Europe. If located near an office, you are expected to work from that office 3 days per week.
Impact You’ll Own:
Build and maintain strong, long-lasting customer relationships
Assist customers to expand their usage and adoption of our products
Onboarding and training of new clients
Co-own contract renewal with sales
Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
Work closely with Sales Representatives and other teams across the company
Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
What You Bring:
Experience successfully managing customer relationships or projects
6+ years of experience in Customer Success, account management or similar
Excellent verbal and written communication skills in English, the language of the company
Ability to successfully communicate and coordinate with international customers & sales teams
Experience working with defence and intelligence customers across the EMEA region
Excellent problem-solving skills, proactive work style, and ability to work independently
Ability to multitask and prioritize job requirements
Ability to travel internationally
Experience operating within a classified environment
Ability to obtain and maintain NATO security clearance
What Makes You Stand Out:
Working proficiency in another European language
Experience in earth observation and related fields
Experience working with government customers
Working knowledge of geospatial technologies, GIS or Remote Sensing
Experience as an intelligence professional, imagery analyst or related field
Experience working with, or in, NATO
Application Deadline:
November 4, 2025 by 23:59 Pacific Time (11:59 PM PT)
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
#LI-REMOTE