MENU
  • Remote Jobs
  • Companies
  • Go Premium
  • Job Alerts
  • Post a Job
  • Log in
  • Sign up
Working Nomads logo Working Nomads
  • Remote Jobs
  • Companies
  • Post Jobs
  • Go Premium
  • Get Free Job Alerts
  • Log in

Customer Success Manager DACH

Grafana Labs

Full-time
Netherlands
project management
recruiting
feedback
kubernetes
leadership
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Customer Success jobs

The Customer Success team drives product adoption through a series of impactful engagements that enable our customers to maximize their business and technical value with Grafana.  For a customer, the Grafana CSM is a partner who understands their business, goals and challenges, and provides specific recommendations to meet their business needs

Customer Success Managers will align to a portfolio of customers within the DACH (and potentially Central European) region and are responsible for ensuring a healthy renewal by driving product adoption. You’ll do this by leveraging data and insights to engage with customers at specific points in their Grafana journey.

Our CSMs manage the full life-cycle of our customer’s post-sales journey from onboarding to renewal, including regular cadence check-ins, business reviews, and any upsell opportunities.  You need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus and the difference between logs, metrics and traces.

What you'll be doing:

  • Proactively manage a book of business to drive product adoption to ensure a healthy renewal

  • Enjoy building and iterating on our Customer Success framework in order to provide business and technical value at scale

  • Partner with the sales team to form joint account plans to understand where at-risk customers exist, where growth opportunities exist and develop a strategy to execute against an account plan

  • Manage the ongoing post sales experience with the customer, including onboarding, ongoing optimization, monitoring usage to determine if upsell opportunities exist, and mitigating risks to ensure a healthy renewal

  • Document and share customer success stories and intervention stories Conduct virtual and onsite meetings according to our Customer Success framework to drive results, product adoption, and ensure retention

  • Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go

  • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape

  • Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution

  • Drive expansion revenue opportunities based on need and problems uncovered during customer interactions

  • Work with the team to enhance customer documentation and create internal enablement material

What you'll bring to the team:

  • Language requirements:

    • German Native speaker or C1 Level

    • English Business proficiency

  • 3+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space

  • 5+ years of experience managing a portfolio of customers, developing and driving strategies to maximize retention

  • Background in Consulting or Project Management is a nice to have

  • We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership. We are a remote first company so you should be experienced and skilled at working remotely with an international team

  • You will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products

  • You enjoy learning new technologies and will roll up your sleeves to learn how things work

  • You will love solving complex technical challenges and building relationships with our customers

  • You will need to be self-motivated, detail-oriented, and enjoy continuously learning. You will be able and willing to develop a strong knowledge of our infrastructure and products

  • Strong project management skills and an ability to multitask within a fast moving startup environment

In the Netherlands, the OTE compensation range for this role is €90,000 - €108,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

About the job

Full-time
Netherlands
13 Applicants
Posted 1 year ago
project management
recruiting
feedback
kubernetes
leadership
Enhancv advertisement

30,000+
REMOTE JOBS

Unlock access to our database and
kickstart your remote career
Join Premium

Customer Success Manager DACH

Grafana Labs
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Customer Success jobs

The Customer Success team drives product adoption through a series of impactful engagements that enable our customers to maximize their business and technical value with Grafana.  For a customer, the Grafana CSM is a partner who understands their business, goals and challenges, and provides specific recommendations to meet their business needs

Customer Success Managers will align to a portfolio of customers within the DACH (and potentially Central European) region and are responsible for ensuring a healthy renewal by driving product adoption. You’ll do this by leveraging data and insights to engage with customers at specific points in their Grafana journey.

Our CSMs manage the full life-cycle of our customer’s post-sales journey from onboarding to renewal, including regular cadence check-ins, business reviews, and any upsell opportunities.  You need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus and the difference between logs, metrics and traces.

What you'll be doing:

  • Proactively manage a book of business to drive product adoption to ensure a healthy renewal

  • Enjoy building and iterating on our Customer Success framework in order to provide business and technical value at scale

  • Partner with the sales team to form joint account plans to understand where at-risk customers exist, where growth opportunities exist and develop a strategy to execute against an account plan

  • Manage the ongoing post sales experience with the customer, including onboarding, ongoing optimization, monitoring usage to determine if upsell opportunities exist, and mitigating risks to ensure a healthy renewal

  • Document and share customer success stories and intervention stories Conduct virtual and onsite meetings according to our Customer Success framework to drive results, product adoption, and ensure retention

  • Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go

  • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape

  • Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution

  • Drive expansion revenue opportunities based on need and problems uncovered during customer interactions

  • Work with the team to enhance customer documentation and create internal enablement material

What you'll bring to the team:

  • Language requirements:

    • German Native speaker or C1 Level

    • English Business proficiency

  • 3+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space

  • 5+ years of experience managing a portfolio of customers, developing and driving strategies to maximize retention

  • Background in Consulting or Project Management is a nice to have

  • We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership. We are a remote first company so you should be experienced and skilled at working remotely with an international team

  • You will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products

  • You enjoy learning new technologies and will roll up your sleeves to learn how things work

  • You will love solving complex technical challenges and building relationships with our customers

  • You will need to be self-motivated, detail-oriented, and enjoy continuously learning. You will be able and willing to develop a strong knowledge of our infrastructure and products

  • Strong project management skills and an ability to multitask within a fast moving startup environment

In the Netherlands, the OTE compensation range for this role is €90,000 - €108,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

Working Nomads

Post Jobs
Premium Subscription
Sponsorship
Free Job Alerts

Job Skills
API
FAQ
Privacy policy
Terms and conditions
Contact us
About us

Jobs by Category

Remote Administration jobs
Remote Consulting jobs
Remote Customer Success jobs
Remote Development jobs
Remote Design jobs
Remote Education jobs
Remote Finance jobs
Remote Legal jobs
Remote Healthcare jobs
Remote Human Resources jobs
Remote Management jobs
Remote Marketing jobs
Remote Sales jobs
Remote System Administration jobs
Remote Writing jobs

Jobs by Position Type

Remote Full-time jobs
Remote Part-time jobs
Remote Contract jobs

Jobs by Region

Remote jobs Anywhere
Remote jobs North America
Remote jobs Latin America
Remote jobs Europe
Remote jobs Middle East
Remote jobs Africa
Remote jobs APAC

Jobs by Skill

Remote Accounting jobs
Remote Assistant jobs
Remote Copywriting jobs
Remote Cyber Security jobs
Remote Data Analyst jobs
Remote Data Entry jobs
Remote English jobs
Remote Spanish jobs
Remote Project Management jobs
Remote QA jobs
Remote SEO jobs

Jobs by Country

Remote jobs Australia
Remote jobs Argentina
Remote jobs Brazil
Remote jobs Canada
Remote jobs Colombia
Remote jobs France
Remote jobs Germany
Remote jobs Ireland
Remote jobs India
Remote jobs Japan
Remote jobs Mexico
Remote jobs Netherlands
Remote jobs New Zealand
Remote jobs Philippines
Remote jobs Poland
Remote jobs Portugal
Remote jobs Singapore
Remote jobs Spain
Remote jobs UK
Remote jobs USA


Working Nomads curates remote digital jobs from around the web.

© 2025 Working Nomads.