Customer Solutions Engineer
Vonage
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters
As a Full Stack Developer Solutions Engineer, you will assist our customers or prospective clients with their communication API implementation project by providing code reviews, best practices workshops, sample apps, and demos. You may be brought in as a trusted advisor into customer meetings in which the customer or prospect is looking for technical guidance or validation of their implementation of our products. You will work with our Product team to test Early Access Products providing feedback that will help shape the early access experience for our customers. Vonage prides itself on innovation and encourages this from all employees. In this role, you will have the chance to do just that! If your invention qualifies, you will have the opportunity to file your invention with the US Patent office and be recognized for it through the Vonage Patent Award program. It may even be picked up by our Product team.
IF THIS SOUNDS LIKE FUN TO YOU, CONTINUE READING BELOW...
What you'll do
Build and maintain demos, quick start samples, example apps
Participate in customer code reviews to help diagnose issues with the implementation of our Video or Voice SDKs
Build and document reference applications based on in-demand use cases so our customers can use them as a starting point
Write blog posts and tutorials based on demos or reference applications that you’ve produced
Work closely with Sales Account Managers, Solutions Architects, and Customer Success Managers to get from opportunity to revenue as quickly as possible
What's Required For Application
Empathy
BSc or MSc degree in Computer Science, or equivalent in-depth practical experience
Ability to collaborate with team members who are distributed across the globe
3+ years professional development experience as a full stack developer
Experience in writing technical documentation or tutorials for a developer audience
Knowledge of Git and GitHub (or similar collaborative platforms)
Be solution-driven and always find your way around problems
Ability to communicate best practices and solutions recommendations in-person, video conference, or email
Solid understanding of Javascript, CSS, and related libs.
Experience building applications in Node.js
One or more OO languages: Python, PHP, or Ruby.
Experience working with RESTful APIs
Relational databases / SQL
Nice to have
DevOps in AWS
Experience in other languages
WebRTC
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Customer Solutions Engineer
Vonage
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters
As a Full Stack Developer Solutions Engineer, you will assist our customers or prospective clients with their communication API implementation project by providing code reviews, best practices workshops, sample apps, and demos. You may be brought in as a trusted advisor into customer meetings in which the customer or prospect is looking for technical guidance or validation of their implementation of our products. You will work with our Product team to test Early Access Products providing feedback that will help shape the early access experience for our customers. Vonage prides itself on innovation and encourages this from all employees. In this role, you will have the chance to do just that! If your invention qualifies, you will have the opportunity to file your invention with the US Patent office and be recognized for it through the Vonage Patent Award program. It may even be picked up by our Product team.
IF THIS SOUNDS LIKE FUN TO YOU, CONTINUE READING BELOW...
What you'll do
Build and maintain demos, quick start samples, example apps
Participate in customer code reviews to help diagnose issues with the implementation of our Video or Voice SDKs
Build and document reference applications based on in-demand use cases so our customers can use them as a starting point
Write blog posts and tutorials based on demos or reference applications that you’ve produced
Work closely with Sales Account Managers, Solutions Architects, and Customer Success Managers to get from opportunity to revenue as quickly as possible
What's Required For Application
Empathy
BSc or MSc degree in Computer Science, or equivalent in-depth practical experience
Ability to collaborate with team members who are distributed across the globe
3+ years professional development experience as a full stack developer
Experience in writing technical documentation or tutorials for a developer audience
Knowledge of Git and GitHub (or similar collaborative platforms)
Be solution-driven and always find your way around problems
Ability to communicate best practices and solutions recommendations in-person, video conference, or email
Solid understanding of Javascript, CSS, and related libs.
Experience building applications in Node.js
One or more OO languages: Python, PHP, or Ruby.
Experience working with RESTful APIs
Relational databases / SQL
Nice to have
DevOps in AWS
Experience in other languages
WebRTC
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.