Customer Service Support Representative
To see similar active jobs please follow this link: Remote Customer Success jobs
Labcorp Employers Services Team is seeking a Customer Service Support Representative. Our Client Services Team is committed to providing quality service to both internal and external customers. This position acts as an advocate for our clients in supporting their needs. The job setting will be a remote /work from home.
The ideal candidate has the ability to switch tasks throughout the day and meet all deadlines, be responsive to escalation concerns, manage time and competing priorities, research and resolve customer needs using critical thinking and problem-solving skills, is self-driven, goal oriented and has a strong desire for finding solutions to problems.
Key Responsibilities:
Build strong relationships with other team members and departments, providing excellent internal customer service to optimize service to all external clients
Provide professional and courteous customer service to external customers via phone and email
Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns
Document issues, action steps and outcome of customer inquiry
Document and process change requests promptly and efficiently
Complete supply/product order requests
Make outbound calls to existing customers providing them with information about new products and services
Education, Experience, Skills and Qualifications:
High School Diploma required, prefer an associate’s degree or additional education
2+ years customer service experience
Excellent communication and interpersonal skills including written, verbal, and listening skills
Proven ability and desire to provide exceptional customer service
Ability to present professional image via phone; superb phone etiquette skills
Excellent research and problem resolution skills
Strong attention to detail and accuracy
Proficient computer skills including Microsoft Office Suite programs
Application Window: 5/30/2025
Pay Range: $18 - 24/hr
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
About the job
Customer Service Support Representative
To see similar active jobs please follow this link: Remote Customer Success jobs
Labcorp Employers Services Team is seeking a Customer Service Support Representative. Our Client Services Team is committed to providing quality service to both internal and external customers. This position acts as an advocate for our clients in supporting their needs. The job setting will be a remote /work from home.
The ideal candidate has the ability to switch tasks throughout the day and meet all deadlines, be responsive to escalation concerns, manage time and competing priorities, research and resolve customer needs using critical thinking and problem-solving skills, is self-driven, goal oriented and has a strong desire for finding solutions to problems.
Key Responsibilities:
Build strong relationships with other team members and departments, providing excellent internal customer service to optimize service to all external clients
Provide professional and courteous customer service to external customers via phone and email
Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns
Document issues, action steps and outcome of customer inquiry
Document and process change requests promptly and efficiently
Complete supply/product order requests
Make outbound calls to existing customers providing them with information about new products and services
Education, Experience, Skills and Qualifications:
High School Diploma required, prefer an associate’s degree or additional education
2+ years customer service experience
Excellent communication and interpersonal skills including written, verbal, and listening skills
Proven ability and desire to provide exceptional customer service
Ability to present professional image via phone; superb phone etiquette skills
Excellent research and problem resolution skills
Strong attention to detail and accuracy
Proficient computer skills including Microsoft Office Suite programs
Application Window: 5/30/2025
Pay Range: $18 - 24/hr
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.