Customer Service Representative
To see similar active jobs please follow this link: Remote Customer Success jobs
First Look: Customer Service Representative
We are seeking a Customer Service Representative in our Membership department whose primary function is to serve as an ambassador for the brand, managing and fulfilling member and prospect member needs and inquiries for our brands and partners. Representatives work digital (chat, SMS and email) and telephone channels, simultaneously in many cases. This role has a strong focus on customer retention. The goal is to prevent members from canceling their subscription through value driven conversations and offers. This is a fast-paced environment, often with multiple competing deadlines, so the ability to multi-task is an invaluable skill.
**We are seeking candidates that will work the weekend day shift Sat-Wed 9am-6pm EST. Days off are Thurs and Fri**
The Arena Group’s expected annualized base salary range for this position is currently $32,000. Actual salaries will vary based on multiple factors including, but not limited to location, education, experience, and other factors permitted by law. The listed salary range is but one component of The Arena Group’s total compensation and benefits available to its employees.
Please note: due to the volume of applications we receive, only applicants selected for consideration will be contacted.
What You’ll Do
Handle customer service queue of incoming member calls and emails within the SLA goals
Handle live chat and SMS text queues within the SLA goals
Process daily orders including new subscriptions, subscription upgrades, username changes, service changes, refunds, and cancellations
Process all credits and adjustments to member accounts
Update and document all systems of record with customer interactions outcomes, the reason for the contact and any comments or feedback
Achieve the assigned retention goals by saving members from canceling subscriptions
Send confirmation documents of transactions and actions taken when appropriate
What You’ll Bring
Demonstrated customer service and retention experience
Excellent verbal and written communication skills
Self-motivated team player who can also work well independently
Ability to multitask in a fast-paced environment
Confidence in speaking to customers
Computer literacy (proficiency in MS Office applications, Salesforce experience a plus)
Desire to learn new products and applications
Friendly and outgoing demeanor
Prior up-selling/ cross-selling experience is a plus
Snapshot of Benefits
Medical, Dental, and Vision Coverage
Retirement Savings Plan (401K) with a percentage match
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Commuter Benefits
Reimbursement for business cell phone use per company policy
Employee Stock Option Plan (Publicly Traded Company - AREN)
Unlimited Paid Time Off
Paid Parental Leave
12 Paid Holidays, including Juneteenth and New Year’s Eve
About the job
Customer Service Representative
To see similar active jobs please follow this link: Remote Customer Success jobs
First Look: Customer Service Representative
We are seeking a Customer Service Representative in our Membership department whose primary function is to serve as an ambassador for the brand, managing and fulfilling member and prospect member needs and inquiries for our brands and partners. Representatives work digital (chat, SMS and email) and telephone channels, simultaneously in many cases. This role has a strong focus on customer retention. The goal is to prevent members from canceling their subscription through value driven conversations and offers. This is a fast-paced environment, often with multiple competing deadlines, so the ability to multi-task is an invaluable skill.
**We are seeking candidates that will work the weekend day shift Sat-Wed 9am-6pm EST. Days off are Thurs and Fri**
The Arena Group’s expected annualized base salary range for this position is currently $32,000. Actual salaries will vary based on multiple factors including, but not limited to location, education, experience, and other factors permitted by law. The listed salary range is but one component of The Arena Group’s total compensation and benefits available to its employees.
Please note: due to the volume of applications we receive, only applicants selected for consideration will be contacted.
What You’ll Do
Handle customer service queue of incoming member calls and emails within the SLA goals
Handle live chat and SMS text queues within the SLA goals
Process daily orders including new subscriptions, subscription upgrades, username changes, service changes, refunds, and cancellations
Process all credits and adjustments to member accounts
Update and document all systems of record with customer interactions outcomes, the reason for the contact and any comments or feedback
Achieve the assigned retention goals by saving members from canceling subscriptions
Send confirmation documents of transactions and actions taken when appropriate
What You’ll Bring
Demonstrated customer service and retention experience
Excellent verbal and written communication skills
Self-motivated team player who can also work well independently
Ability to multitask in a fast-paced environment
Confidence in speaking to customers
Computer literacy (proficiency in MS Office applications, Salesforce experience a plus)
Desire to learn new products and applications
Friendly and outgoing demeanor
Prior up-selling/ cross-selling experience is a plus
Snapshot of Benefits
Medical, Dental, and Vision Coverage
Retirement Savings Plan (401K) with a percentage match
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Commuter Benefits
Reimbursement for business cell phone use per company policy
Employee Stock Option Plan (Publicly Traded Company - AREN)
Unlimited Paid Time Off
Paid Parental Leave
12 Paid Holidays, including Juneteenth and New Year’s Eve