Customer Service Agent (Content Moderator) - Beauty Industry

Company Description

WE BELIEVE TEAM SUCCESS BRINGS OUT INDIVIDUAL SUCCESS

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way.

Job Description

Summary of the Role

As a Customer Service Agent at BrickBrands, your main responsibility is to ensure the protection of the brands on all forms of social media. Gaining experience in managing customers' queries and concerns in a professional manner through constant communication, and ensuring the protection of brands from harmful content on various social media platforms. You will be trained and have experience in communicating effectively with customers,  analyzing information, conducting content moderation, and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Responding to potential customers customer via chat, email, or direct messages

• Use our online platform to monitor and engage with content seen all across social media platforms. This will include monitoring sites, reddit threads, blogs, news sources, etc.

• Filter out discussions and mentions of the client across various platforms

• Rapidly identify any online communication, whether it’s a plain text or a meme

• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manne

• Ensure the safety of the brand and the online community, by ensuring that the policies and guidelines are being followed accordingly

• Keep up to date with the latest social media trends, especially within the beauty industry

• Maintain constant communication with your project manager and the CSM to resolve any issues or questions

• Other tasks as deemed necessary

Qualifications

Here’s What You Will Need:

• A High School Diploma or equivalent

• A personal PC/laptop with a working webcam

• General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc) 

• A good working home environment with a stable internet connection

• Must have experience in content moderation, marketing, or social media management

• Any form of experience in Social Media and Customer Service (non-voice) is a plus!

• Has an interest and is well-versed in the Beauty industry

• Having experience working in the Beauty Industry is a plus!

• The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.

• Excellent communication skills in English, both written and oral. Additional languages are a PLUS!

Additional Information

The Perks BrickBrands Offers:

• 100% Remote position

• Continuous learning experience & career growth opportunities

• Offers competitive compensation based on location market rates

• A great opportunity to work with some of the world’s coolest and most innovative brands 

• A welcoming & positive environment where even your feedback and suggestions are all being taken into consideration

• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds 

Interested in working in the Beauty industry? Your go-to pastime is looking at beauty products or staying up to date with the latest trends? Then send your CV in ENGLISH. We're excited to have new team members join our global team!