Customer Experience Manager - Leave Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
About the role
We’re building our Customer Experience organization and looking for experienced people leaders to lead, coach and develop our team of Leave Specialists as they maintain an impressively high level of customer satisfaction and engagement.
As part of Customer Experience leadership, you’ll focus to ensure your team provides Sparrow’s world-class experiences for every client and every employee.
Here’s what you’ll do
Manage and Develop a Team of Leave Specialists:
Manage and inspire a group of dedicated leave specialists who support our customers and their employees
Drive individual and team performance using metrics and team KPIs
Provide direct, constructive, real-time feedback to direct reports and peers to boost growth and performance
Engage with your team’s professional development
Become very familiar with leave management and Sparrow best practices
Build relationships with HR partners:
Lead recurring meetings with our largest customers
Build trust and loyalty among customers through impeccable commitments
Ensure feedback is regularly collected and acted upon from customers
In collaboration with the Sparrow team, build a better product:
Collect and share customer feedback from team members
Collaboratively identify inefficiencies and implement process improvements
About you
5+ years of proven people management experience
Experience leading and managing teams of 10-12 individuals
Experience using data, metrics, and KPI’s to effectively manage the team and drive business results
Clear communicator - ability to provide direct feedback, and set clear expectations within team and cross-functional stakeholders
Ability to work cross-functionally to identify and drive initiatives that prioritize customer happiness and employee satisfaction
Thrives in a high-growth, collaborative environment
Passionate about supporting Sparrow’s customers
About the job
Customer Experience Manager - Leave Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
About the role
We’re building our Customer Experience organization and looking for experienced people leaders to lead, coach and develop our team of Leave Specialists as they maintain an impressively high level of customer satisfaction and engagement.
As part of Customer Experience leadership, you’ll focus to ensure your team provides Sparrow’s world-class experiences for every client and every employee.
Here’s what you’ll do
Manage and Develop a Team of Leave Specialists:
Manage and inspire a group of dedicated leave specialists who support our customers and their employees
Drive individual and team performance using metrics and team KPIs
Provide direct, constructive, real-time feedback to direct reports and peers to boost growth and performance
Engage with your team’s professional development
Become very familiar with leave management and Sparrow best practices
Build relationships with HR partners:
Lead recurring meetings with our largest customers
Build trust and loyalty among customers through impeccable commitments
Ensure feedback is regularly collected and acted upon from customers
In collaboration with the Sparrow team, build a better product:
Collect and share customer feedback from team members
Collaboratively identify inefficiencies and implement process improvements
About you
5+ years of proven people management experience
Experience leading and managing teams of 10-12 individuals
Experience using data, metrics, and KPI’s to effectively manage the team and drive business results
Clear communicator - ability to provide direct feedback, and set clear expectations within team and cross-functional stakeholders
Ability to work cross-functionally to identify and drive initiatives that prioritize customer happiness and employee satisfaction
Thrives in a high-growth, collaborative environment
Passionate about supporting Sparrow’s customers