Customer Experience Advocate
To see similar active jobs please follow this link: Remote Customer Success jobs
As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so via chat and email through our support platform, Zendesk. ‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case! This role is fully remote and will work east coast hours.
Primary duties
Respond to customer, prospect, and partner needs quickly and effectively via chat and email
Develop and maintain expert-level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Be incredibly solutions-oriented and create “wow moments”
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Follow up with customers to ensure their technical issues are resolved as needed
Proactively inform customers about new features and functionalities in relevant interactions
Consistently embody the Postscript brand in all customer interactions
What We’ll Love About You
3+ years experience as a customer support specialist or a similar customer success role
Ability to work in East Coast hours
Demonstrated understanding of technical products and a technical support process
SaaS experience (ideally at a startup and/or hypergrowth company)
Experience with e-commerce or marketing technology (SMS platforms or Twilio is a plus)
Experience using helpdesk software and remote support tools (Zendesk, Intercom, and JIRA are a plus)
Excellent communication and problem-solving skills, including excellent grammar
Strong comfort with multitasking and managing competing priorities
Experience in a remote-first role, including comfort on Zoom calls
What You’ll Love About Us
Hourly compensation range of USD $26-$33 plus equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
About the job
Customer Experience Advocate
To see similar active jobs please follow this link: Remote Customer Success jobs
As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so via chat and email through our support platform, Zendesk. ‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case! This role is fully remote and will work east coast hours.
Primary duties
Respond to customer, prospect, and partner needs quickly and effectively via chat and email
Develop and maintain expert-level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Be incredibly solutions-oriented and create “wow moments”
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Follow up with customers to ensure their technical issues are resolved as needed
Proactively inform customers about new features and functionalities in relevant interactions
Consistently embody the Postscript brand in all customer interactions
What We’ll Love About You
3+ years experience as a customer support specialist or a similar customer success role
Ability to work in East Coast hours
Demonstrated understanding of technical products and a technical support process
SaaS experience (ideally at a startup and/or hypergrowth company)
Experience with e-commerce or marketing technology (SMS platforms or Twilio is a plus)
Experience using helpdesk software and remote support tools (Zendesk, Intercom, and JIRA are a plus)
Excellent communication and problem-solving skills, including excellent grammar
Strong comfort with multitasking and managing competing priorities
Experience in a remote-first role, including comfort on Zoom calls
What You’ll Love About Us
Hourly compensation range of USD $26-$33 plus equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice