Customer Advocate
To see similar active jobs please follow this link: Remote Customer Success jobs
Working at Apollo
We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.
The Role
Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat interactions.
This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.
What You'll Do
Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
Go above and beyond to ensure client satisfaction and success at all times.
Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.
Your Background
At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations.
Top performer in your current role.
Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
Customer-centric, working to understand the questions that customers ask to help them resolve their business.
Clear and confident written communication skills, especially in live chat or email settings.
Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
Customer Advocate
To see similar active jobs please follow this link: Remote Customer Success jobs
Working at Apollo
We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.
The Role
Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat interactions.
This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.
What You'll Do
Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
Go above and beyond to ensure client satisfaction and success at all times.
Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.
Your Background
At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations.
Top performer in your current role.
Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
Customer-centric, working to understand the questions that customers ask to help them resolve their business.
Clear and confident written communication skills, especially in live chat or email settings.
Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.