CRM-Dynamics Servicing Implementation Specialist (.NET)

Description

• Implementation of the CRM-Dynamics Servicing Module as a part of the Platform Team within our organization, with a strong focus on platform and platform enablement

• Collaborate with cross-functional teams to understand business requirements and translate them into scalable solutions on the CRM-Dynamics platform. Identify opportunities to leverage platform capabilities and features, as well as .NET development, to enhance customer servicing processes

• Possess deep knowledge of CRM-Dynamics platform functionality, customization options, and integration capabilities. Provide guidance and support to the development team in configuring and customizing the platform using .NET technologies to meet business needs

• Work closely with stakeholders to analyze business processes, identify gaps, and design optimal solutions using the CRM-Dynamics Servicing Module and .NET development. Recommend best practices and industry standards for system configuration, customization, and .NET coding

• Stay up to date with the latest CRM-Dynamics platform releases, updates, and industry trends. Identify opportunities for process optimization, automation, and improved customer experiences within the servicing module, utilizing both CRM-Dynamics and .NET capabilities.

• CRM Administration - manage the day-to-day administration of the MS-Dynamics CRM solution

• CRM Development - expertise in customizing and extending the functionality of MS-Dynamics CRM

• Data Management - responsibility for maintaining data integrity within the CRM solution

Requirements

• 4+ years of experience

• Excellent verbal and written communication skills in English

• Proven experience in implementing CRM systems, with a focus on the CRM-Dynamics Servicing Module and .NET development

• Strong knowledge of CRM-Dynamics platform capabilities, including customization, workflows, business rules, and integration options

• Proficiency in .NET development, including C#, and related frameworks and technologies

• Familiar with event-driven architecture patterns

• Excellent problem-solving skills and the ability to analyze complex business processes and translate them into scalable solutions using both CRM-Dynamics and .NET

• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders

• Ability to work independently and proactively, with a strong sense of ownership and accountability

• Relevant certifications in CRM-Dynamics, .NET development (e.g., Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: .NET Developer) are preferred

• Join our team and play a pivotal role in driving the successful implementation of the CRM-Dynamics Servicing Module, utilizing both CRM-Dynamics and .NET development skills to deliver exceptional customer service and enhance overall business performance

• Bachelor’s degree in computer science, Information Systems, or a related field

• English fluency

Benefits

• A chance to be a part of a casual but professional environment where you will have a safe place to try, fail and learn

• Have full ownership over your code

• Coaching from our tech leads to advance your soft and technical skills and set your own development path

• Defined and organized the onboarding process for both, the company and the project

• Competitive compensation depending on experience and skills

• Private pension and medical insurance for you and your family. Also, maternity and sick leave are 100% paid

• Sport clubs – from fishing to basketball, whatever rocks your boat

• Awesome referral fees - because great people know great people

• Work-life balance – this is the company that really supports your professional, family and personal goals

• Freedom to decide how you want to work - partly or fully remote or from our offices.