Contract Manager - Upmarket

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. In this role, you’ll get to:

• Own customer contract processes and renewals.

• Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.

• Establish cooperative working relationships with customers.

• Lead forecasting discussions and pipeline reviews with internal colleagues.

• Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.

We are looking for people who:

• Are passionate about creating a great customer experience

• Solve problems with curiosity and creativity

• Seek to understand multiple perspectives in a situation

• Have healthy negotiation and interpersonal problem-solving skills

• Show clear communication skills with the ability to effectively lead a phone conversation

• Possess prioritization and organizational skills with attention to detail

• Embrace a dynamic and motivating environment

• Invest in relationships with customers and colleagues

• Contribute to a positive team environment of equality and inclusion

Nice-to-Haves:

• Experience with customer service and contract management

• Negotiation or sales experience

• Prior account management and/or customer retention experience

• Inbound Marketing & Sales knowledge

Cash compensation range: 84000-126000 USD Annually

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$84,000—$126,000 USD