Compliance Training Program Manager

Mercury is revolutionizing finance for startups by building a complete, user-friendly banking* stack. We prioritize creating a secure and seamless experience for entrepreneurs while upholding the highest standards of compliance and safety.

As the Compliance Training Program Manager, you will design and own Mercury’s enterprise-wide compliance training program. This role is essential to ensuring employees understand and adhere to regulatory, ethical, and operational standards in a high-growth, technology-driven environment. You will report to the Senior Manager of Compliance Governance & Oversight and partner closely with cross-functional stakeholders across Compliance, Legal, Product, AML, People, and Engineering.

This is a unique opportunity to build and scale a high-impact training function from the ground up. You will have the autonomy to define training strategy, identify needs, create and deliver content, and introduce tools and workflows that enhance Mercury’s compliance culture and regulatory readiness.

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

As part of the journey, we would expect you to:

• Conduct a company-wide training needs assessment to identify training gaps, regulatory obligations, and team-specific risk exposure

• Build and maintain a comprehensive compliance training calendar covering onboarding, annual, ad hoc, and targeted training

• Develop and deliver training on a variety of topics, including AML/BSA, UDAAP, Fair Lending, complaints, information security, product compliance, third-party risk, and more

• Design content using sound instructional design principles and tailor it to a variety of audiences (e.g., CX, Product, Engineering, bank partners)

• Manage our learning management system (LMS) — including assignment logic, tracking, reminders, reporting, and audit-readiness

• Collaborate closely with SMEs and stakeholders to ensure training is accurate, engaging, and effective

• Own metrics and feedback loops to evaluate training program effectiveness, improve comprehension, and reduce risk behavior

• Build scalable, repeatable workflows to support training delivery, including integrations with onboarding and regulatory change management processes

• Stay up to date on emerging compliance risks and regulatory expectations to continuously evolve the training program

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:

• Proven experience building or scaling a compliance or risk training program at a fintech, financial institution, or high-growth tech company

• Strong knowledge of compliance domains (e.g., AML/BSA, UDAAP, Fair Lending, Privacy, Product Compliance) and how to communicate these effectively to different functions

• Expertise in instructional design principles and tools, as well as LMS platforms (e.g., WorkRamp, Docebo, or similar)

• Excellent program and stakeholder management skills — you are comfortable aligning Legal, Compliance, Product, and People teams around shared goals

• You independently define and gain consensus on what quality looks like in your work

• You proactively find, prioritize, and execute key projects, balancing strategic planning with tactical delivery

• You thrive in an environment that values creativity, autonomy, and iteration

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $160,900 - $201,100

• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $144,800 - $181,000

• Canadian employees (any location): CAD $152,100 - $190,000

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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